Painesville, Ohio
1 comment
Not resolved

DO NOT BUY A MATTRESS HERE!!!We purchased a Sterns and Foster mattress last year spent $1700 and was told it was the "Cadillac" of mattresses!

Has been the worse mattress ever! Had a tech out 3 times now and nothing still done for mattress dipping. Was told by Cory the manager at the local store that he really wanted to help and that even if Sterns and Foster wouldn't stand by their product Ashley would because they have had so many issues with this particular mattress that they have actually discontinued selling Sterns and Foster due to lack of quality. So once again we wasted our time having another tech come out only for Ashley furniture to tell us that they will do absolutely nothing for the *** they sold us and that the manager Cory have us incorrect information.

Contacted the store again to let Cory know only for him to say "Thanks for keeping me posted" and "The squeaky wheel gets the grease".So thank you Ashley for putting us out $1700 and Ashley and Cory for wasting our time once again and NOT standing by the product you sell!

Review about: Sterns And Forster Mattress.

Review #941395 is a subjective opinion of a user.

1.0
Warranty
Reliability
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Style and Design
Customer service
Staff
Advertised vs Delivered
Value for money
Price Affordability
Diversity of Products or Services
Delivery Service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
R Clynes
Saint Petersburg, Florida, United States #1280218
I too had same experience with local Pinellas Park (locally owned) Ashley Furniture and Stearns and Foster. Two inspectors out and still no satisfaction on flexible base and S&F 'TOP OF LINE' mattress. Everybody is happy except me. See previous complaint.

You May Also Like

"Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs. First, delivery takes at least three weeks. Second, we bought insurance and have had to..." Read more
"We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more
"Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more
"I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling..." Read more
"o after being a thumbtack pro since 2013 when the company first made their initial day break, I received an email at 4 AM this morning telling me that my..." Read more
"DO NOT BUY FROM EWIGSNA! I warned you!! I bought a wig for a friend, and this is the WORST wig I have seen in my entire life. They send..." Read more
"Have not received merchandise for 3 weeks going on a month. Still no mattress orBox Spring, also dresser was damaged during delay very. Manager promised to order a new one..." Read more
" I tried to order a sim with bundle online but that moment showed me , site was under maintenance , then I tried to order on phone , she..." Read more