Be Careful | Ashley Furniture

3.8
Details
I purchased some furniture, which I am happy with, and used the Ashley Credit Card for the 60 month no Interest Plan. The salesman told me that I had to purchase the Protection Plan that Ashley was required to add to my bill since it was being purchased on the Ashley Card by Synchrony Bank. I called the credit card issuer and they said I was not required to have it. I called Ashley to remove it, then directed to call the Protection Insurance Company and wait 7 days. It has now been more than a week and there is no credit to the amount. Called Ashley Customer care today, and told to call back after 5 to speak with someone else. This is ridiculous.
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2 comments
Anonymous
#1784307

Typical of Ashley. They are terrible at customer service.

Anonymous
#1782071

Ashley is ridiculous, exactly.

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Review
#1714813 Review #1714813 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Pros
  • Great product
Cons
  • Tricked into purchasing an extended warranty
Reason of review
Warranty issue
Loss
$365
Preferred solution
Full refund

Don’t buy it | Ashley Furniture

1.8
Details
Bought power recliners.After year and a half called the warranty company.They send s tech person which determined that it was the cushion that gave up.After not hearing back,I called again and was told to read the contract “cushions not under warranty” on sofa set ? total scam !
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Review
#1711131 Review #1711131 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Pros
  • Saleperson very nice
Cons
  • Issues after the sale
Reason of review
Warranty issue
Preferred solution
Fix the problem
DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! They have an ‘F’ rating with the Better Business Bureau! I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to redeem the 5 year warranty. Each time I was...
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Review
#1529914 Review #1529914 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Poor customer service
1.0
Details
DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to get a refund/store credit. Each time I was met with a deterrent, they could not contact the warranty...
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Review
#1517971 Review #1517971 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Warranty issue
Loss
$130
Preferred solution
Full refund
2.6
Details
we purchased a couch 5 yrs ago with the warranty. we are happy with the product thus far but we were told when we bought the extended warranty that if we never used it, it was fully refunded. Well we never used it, so a few months back we went looking at recliners, the...
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Review
#1497867 Review #1497867 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Pros
  • Couch
Cons
  • Being lied too
Reason of review
Poor customer service
Loss
$129
Preferred solution
Full refund
WORST COMANPY EVER TO DEAL WITH IS THE Platinum warranty that Ashleys is in business with!!! they DENY EVERYTHING because they consider everything to be "Animal damages" I reported a claim due to my daughter cutting *** in the couch and argued with the platinum...
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Review
#1463998 Review #1463998 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Poor customer service
Loss
$500
Preferred solution
Replace my couch or take it away and refund my money!!!

WILL NOT COVER ANY DAMAGES | Ashley Furniture in Richmond, Virginia

If you are debating if you should purchase this warranty DONT DO IT!! They will find any way to not cover the damages to your furniture. Waste of money spent on this warranty that is a fraud.
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Review
#1386983 Review #1386983 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Not as described/ advertised

Do not buy from them there warranty are scam. | Ashley Furniture in Elkridge, Maryland

1.0
Details
I called they asked to send photos and also had,I year left on the warranty and they said they don't cover it fuck'em
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Review
#1381108 Review #1381108 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Cons
  • Unwilling to stand behind products
Reason of review
Poor customer service
I bought a sectional sofa in 2016 and was talked into getting the "Worry Free Lifestyle" protection plan for an additional $350. Was told it would protect against any damage to the sofa, stains, rips, tears, punctures, anything. Yesterday my dog caused a rip in one of...
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Review
#1373881 Review #1373881 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Not as described/ advertised

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Dining table top lifting up | Ashley Furniture

One year in service ,came with extended warranty . Laminate started to lift up,they would not warranty because we wipe the table ??????
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Review
#1057890 Review #1057890 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Bad quality