Hamilton, Texas
Not resolved

I purchased (cash) living room and bed room suites and I am not one to buy insurance but the salesman promised this insurance covered anything and everything...and best of all if you didn't use it you received a complete refund in 5 years! Wow, how can you not be sold on a deal like that!

I asked again at their service desk about the terms of the insurance and they said yes, that is how the policy works. Guess what...I put a claim in on a mattress that was soiled and 45 days have passed and still no word.

Not only that, the insurance branch of Ashley stated what you get at the end of 5 years with no claim is a discount coupon entitling you to purchase furniture from Ashley! Done with dishonest company~

Product or Service Mentioned: Ashley Furniture Bed.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Ashley Furniture Cons: Purchased insurance that was not as described.

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