1 comment
Not resolved

I purchased this approximately 6 years ago.The set consists of a sofa, recliner, chair and ottoman.

Related: Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING

I notified Ashley Furniture customer support 2 years ago that my furniture started to peel. I even bought the extended warranty - which does not cover "peeling". I sent photos too. They said they were sorry but all they could do is have me order the replacement parts and they would give me the labor for the fix for free.

Well I have had to replace almost every part on this whole set.

I can not believe a furniture dealer of this size does not stand behind their products!Stay away from Ashley Furniture!

Review about: San Lucas Harness Set.

I didn't like: Do not stand behind a defective product.

Review #1024307 is a subjective opinion of a user.

1.5
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Warranty
Value for money
Staff
Style and Design
Price Affordability
Reliability
Product or Service Quality
Reason of Review / Monetary Loss Bad quality / $1553
Preferred solution Let the company propose a solution

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1316746

That looks like pretty rough usage for 6 years.

You May Also Like

Ashley Furniture Sofa Review Ashley Furniture "Bought my couch in September of 2015 and it looks 10 years old. I called after a few months of having it for them to send out a new cushion..." Read more Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING Ashley Furniture "I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling..." Read more Ashley Furniture Sofa Warranty Review Ashley Furniture "Purchased a the durablend couch with recliners and loveseat. The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but..." Read more Ashley Furniture - Ahsly furniture - never again Ashley Furniture "Ashley furniture - never again , the worse furniture and experience ever . We got today the delivery from Ashley Winnipeg of furniture which costed 5000 dollars. My family and..." Read more Ashley Furniture Contradicted and Lied Ashley Furniture "My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt...." Read more Rockauto - Not happy with return policy Rockauto "I ordered a waterpump put it on it lasted two months before it fell apart on the inside,dont know if it caused any other damage. I was told to go..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more