I will never deal with Ashley's furniture again. We were called that our furniture was to be delivere a week ago in Red Deer, Alberta.
They asked that we come and pick it up as soon as we could. My husband was very diligent and arrived the day of delivery to pick it up as they don't deliver to our town. He had to load the furniture himself after given the girl our copy of our receipt to check. She took a copy and pushed out 2 chairs for him to load himself.
He gets home and we have a totally different chair from what we ordered. I phone the distribution centre on our receipt and she indicated she couldn't help me and gave me the Red Deer store. She indicated that we should bring the wrong chair back and they would give us the right one that they had in the store. We travelled over one hundred miles to pick this up in the first place.
I said that I thought they should correct their mistake and come to pick up the wrong one and delivery the correct chair. She said if we would have paid for delivery this would never have happened. Five minutes late the Calgary store phoned and indicated that the chair was not in Red Deer it had never been shipped. They would call when it arrived and we could bring the other chair back and get the correct one.
In my mind this is totally poor business.
3 mistakes on their part and it was our problem. Don't buy at Ashley's Furniture if you expect customer service.
Product or Service Mentioned: Ashley Furniture Delivery Service.