Santa Clarita, California
Not resolved
1.7
Details
1 comment

Bought a new bed for our daughter and a dining room table and chairs for around $3,000. Even bought the "insurance" on top of that. NEVER AGAIN.

Specifically asked the salesman if the material was SOLID wood and not press board. He guaranteed me that they "only use solid wood". One week after having the bed, the headboard leg completely broke off to what was revealed to be press cardboard.

The next day, 4 of the 8 chairs' seats broke through and they were cheap pressboard. My son is 5'7" and only weighs 110lbs. That should not have happened to him.

Called the store, told me to take it up with the insurance. Called the insurance and they wanted photos. Took all the photos and NOTHING happened. No return calls, no return emails.

Wrote their corporate offices and got a reply that they were "very concerned about this situation and they would be contacting the store manager and that he would be contacting me. Again nothing.

I feel completely ripped off by this company. NEVER EVER AGAIN.

Buyer Beware!

Product or Service Mentioned: Ashley Furniture Table.

Reason of review: Problems with payment.

Ashley Furniture Pros: Design of furniture.

Ashley Furniture Cons: That i was lied to.

  • Pressboard Material
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Anonymous
#907394

I will never purchase anything else from Ashley's again it takes to long for them to fix anything after so many times they just need to replace the item to make the customer happy, the plywood or pressed cardboard, was coming up from the table only had it for 5 months, I just want a new table.

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