On July 2, 2017, my husband and I brought a sofa & loveseat from Ashley Furnitures, paid in full, $99 delivery and paid for a 5 years warantee. After many phone calls, we were told that we must pickup tje furniture at the warehouse because we did not pay the $99 delivery charge, we had to take the receipt back to the store as proof of payment , the manager then stated "oh, someone must have changed the figures in the computer" ???
As of today October 8, 2017. Ashley Furnitures has mot delivered the furniture. After many visits and phone calls to the store, I finally was able to clarify the matter with the store manager who said "I spoke to the owner of the company and he wants you to bring your credit card back to the store for a refund because we are not making any money with the deal we gave you." Yet during purchase, we were advised of a 40% restocking fee if cancel. You see, the store manager made the decision to match the online price of the furnitures we purchased because the same furnitures are found online with a lower price.
Then the manager later decided that she made a mistake yet, after 3 months, never notified me of the happening. If I did not follow-up. I would have not known their intentions. My husband and I have been deprived for 3 months and have been sitting on the floor to watch TV which.is now agfevting my lower back.
As a consumer, I am humiliated. I have reported this matter to the BBB and to Consumer Affairs, and now to my Attorney.
This store has no ethics, no customer satisfaction. If possible, please avoid this store.
Review about: Ashley Furniture Delivery Service.
Reason of review: Problem with delivery.