We purchased a Bonded Leather Sofa, Love seat and Ottoman from Ashley in St. Louis, MO about 8 years ago while the price was low the comfort, build quality and weight of the furniture was good except right at the 6 year mark the "Bonded Leather" started peeling like a sun burned red head.
Despite the sales guy telling me that "this is leather it will last longer than you or I do" it only had a 5 year leather warranty and Ashley would not stand behind it or offer any kind of discount on a replacement.
That's OK Ashley is making millions selling cheap furniture but I continue to go out of my way telling everyone and anyone that is looking for furniture not to ever buy Ashley or they might get burned like we did. Oh and they change the names of the sofa's annually so the bad reviews are always of an out of production model.
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Poor customer service.
Monetary Loss: $1800.
Preferred solution: Let the company propose a solution.
Ashley Furniture Pros: Price, Initially the sofa.
Ashley Furniture Cons: Poor construction, Customer service.