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Durablend Peeling - Ashley Furniture review
Durablend Peeling - Ashley Furniture review
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable than leather. We believed what we were told and thought the sectional would last a long...
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25 comments
Anonymous
#1725531

$1600 sectional lasted 6 years. And like onion skin that *** went everywhere.

Awful stuff. What is the point in all that high quality stitching?

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Featured
Review
#421325 Review #421325 is a subjective opinion of poster.
Loss
$1438
1.2
Details
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review

Update by user Sep 20, 2017

I was able to exchange the couch but that too has problems. Waiting for a technician to come see it. The table was never fixed.

Update by user Sep 03, 2017

I was able to exchange the couch but I would have prefer my money back. The new couch also has minor issues and my son was hurt by a piece of...

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6 comments
Anonymous
#1714919

What model was your living room set?

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Featured
Review
#1089100 Review #1089100 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund

Please do not buy any furniture from Ashley, terrible quality | Ashley Furniture review from Bloomington, California

1.0
Details
When the furniture was delivered one of the legs on the bed was broken, the dresser was scratched up at the bottom, 2 weeks later they delivered another bed and one of the dresser drawers wouldn't pull out, had to send it back, called to ask how much would they knock off on the dresser if we decide to keep it, they stated 150.00, it worth more than 150.00 for the inconvenience, to make a long story short they don't have their own tools to set up your furniture and the 2 men that delivered the furniture had been smoking weed, the bottom line their quality of furniture isn't worth 500.00, the next time I need furniture I will go to Haverty's or Sprintz, Ashley needs to go out of business, they are a RIP OFF
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Review
#1736192 Review #1736192 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Awful furniture - Ashley Furniture review
Bought a series of bedroom furniture sets about 3 years ago from Ashley. Unbeknownst to me, this turned out to be a cheap-film shrunk-wrapped product, which soon-after was discontinued by the company. They did not disclose that the product would fail within 1 year...
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1 comment
Ekaterini
#1556019

Pretty standard for Ashley quality.

Review
#1348301 Review #1348301 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Most of the above
Preferred solution
Let the company propose a solution

NO INTEREST SCAM? | Ashley Furniture review from East San Gabriel Valley, California

3.2
Details
The furniture was great but the financing was not explained! I made 2 purchases with NO Interest Promo!, or so I thought. The Quick, you have to tell them how you want your payments posted. They have 3 different methods of applying your payment, But they pick the one that’s most advantage to them. I had one purchase that was to end 10/19 and a second promotion end 08/21. Well guess what? they posted more payment on the 08/21 promo so the balance was smaller than the 10/19 promo! C'mon folks don't get duped like I did! I never had this issue anywhere else. Shame on you Ashley Furniture.
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Review
#1591855 Review #1591855 is a subjective opinion of poster.
Pros
  • Furniture
Cons
  • Way they explained no interest financing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costumer complaint | Ashley Furniture review

1.0
Details
They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus they charged shipping and delivery but they did not deliver it into my house! The drivers were incompetent and could not get it into the house without damaging the wall, which they did, and so they left it outside!!! My husband and I brought it inside with no problem
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Review
#1769994 Review #1769994 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Lack of customer srevice
  • Whole experience
Reason of review
Pricing issue
Loss
$700
Preferred solution
Price reduction
Tags
  • Nightmare Experience
In November we were shopping for a kitchen table and the new Ashleys Furniture store had just opened here in Modesto. We saw that they were advertising their Black Friday sale to be on before black Friday. As we were shopping for a table we notice this sofa loveseat...
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Review
#1589103 Review #1589103 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund

Warranty scam | Ashley Furniture review from Yreka, California

1.0
Details
wont honor extended warranty that they stated was so great.
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Review
#1613544 Review #1613544 is a subjective opinion of poster.
Product
Ashley Furniture Sofa Warranty
Reason of review
Poor customer service
1.9
Details
Bait and switch mattress - Ashley Furniture review
Bait and switch mattress - Ashley Furniture review
My husband and I had to patiently wait 3 weeks for our new mattress to arrive. It was a Serta Surrey Lane plush pillow top mattress. Well the two delivery guys drop it off and immediately tear off the plastic wrapping. Something didn't quite look right but I couldn't...
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1 comment
Anonymous
#1550000

Sounds like my own experience

Review
#1342383 Review #1342383 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Order processing issue

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Terrible Furniture, Zero Return Policy | Ashley Furniture review from San Bernardino, California

1.5
Details
The day after they delivered the couch we knew we'd made a mistake. Poor quality and soooo uncomfortable. We called Ashley to return it because our slick sales guy had said they had a 3 day return policy. Nope. Customer service was rude, they repeatedly put us on long holds and finally after 3 days of calling told us they would not take the couch back but we could pay them to pick it up! Never buy anything from them!
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Review
#1540966 Review #1540966 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Did not stand behind product
  • Products
  • Unwilling to stand behind products
Reason of review
Return, Exchange or Cancellation Policy
Loss
$900
Preferred solution
Full refund
Tags
  • Ashley Furniture Lies
  • Terrible Customer Support
  • Ashley Homestore Customer Service