Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it. The girl at the register said I could cancel anytime until item was at the warehouse. Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I...Read more
We bought our couches from Ashley Furniture and bought the Platinum Protection Plan. They told us they'd cover for everything except stains that have been accumulated. We had a 5yo birthday party at our house and some of the kids got wet and sat down on the couch. Wet...Read more
Zarrin kizillbash at the North Brunswick New Jersey location, gives you the highest level of customer service. If there is any questions she would even contact the manufacturer and resolve your problem as far as getting the right color on the furniture you bought....Read more
Ashley Furniture - Worst experience
City/Location Reviewed: Winnipeg I feel so fool after buying something from ashley not going there again. I bought furniture for my bedroom and paid around 6000$ for that and these theives (ashley) sold same funiture with extra cheater for jus 3200$ and when i called them they said the can not do anything about it. I feel so ripped out . Would never suggest any of my known to go to ashley
Terrible experience with Ashley furniture.
3 attempts with damaged goods at my house from Ashley furniture, I said enough. I have lost enough time and money. Now I am being charged $250.00 restocking fee because I refuse to accept damaged goods to be repaired by their repair man. I buy new merchandise, unacceptable having to accept damaged goods upon delivery.
Ashley Furniture - Terrible terribke
Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
Ashley Furniture - Quality of Furniture
I called and went into an Ashley store several times for assist with the repair of my furniture.
You people are the worst - both the Hagerstwon MD store on Weasel (wesil) Avenue and the Corporate people who NEVER return a phone call or respond to an email contact. There will NEVER be another piece of TRASHLEY furniture purchased by me, my family or my friends. RUN...Read more
- Guys who made actual delivery were very nice
I didn't like
- Customer service after the sale was nonexistent -
- Nonexistent or beligerent customer service after sale
I was at the store shopping for a bedroom set. We made a deal and we settled on a price. I told the sales rep that I needed to consult my husband and will return in a few days. He mentioned that I could return anytime within the next few weeks and they would still...Read more
The 1st time I bought a leather recliner with the warranty and before the year was out it started to peal, I call the store cause I still had the factory warranty, but it didn't cover it. Then I turned around and bought the Banner Leather Sofa, it started to change...Read more
I picked out a new bedroom set ordered it I waited several months before it was delivered when it was delivered it came damaged three pieces they agreed to replace them with new ones this is a third attempt. Today July 10 2017 I called the main office just like I did...Read more
Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies, and is peeling off in "scales" on arms, seats and backrest of both sofa and loveseat. This product...Read more
I bought a few things from Ashley, thinking they had a good quality program, my first disappointment came with my leather sectional, the leather cushions did not hold the weight of people seating on them, when I asked Ashleys help they quickly said.."there is no...Read more
Poor quality of products. Customer service is lacking. They try to get you to buy additional warranty and if you do not, they do all within their power not to honor their warranty when you need it. Phone operators at their "Ashley Care customer service" look for ways...Read more
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