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Terrible customer service!!! Will never shop here again! Bought $3,700 worth of furniture in February @ the horse heads NY location. We were told 2-4 weeks for delivery, when we got a confirmed date it was the full 4 weeks out. 2 days before scheduled delivery I called...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.8
#1036914
Purchased a sofa and a big man recliner chair $1800 on February 8th . Arrived late on march 20th 10 days pass delivery with rip damages lint and material falling of the bottom , after fighting with corporate I got a credit got a new set of recliners well when we sat on...
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1.7
#1035835
I am writing this in the hopes I can save others the same horrific customer service I have had to endure. I ordered a simple coffee table from Ashley. Something one would consider a reasonably short order to fill. That couldn't be further from the truth. After placing...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Customer support representative
#1033275

Short Review for April 11, 2017, Pc_bad_quality

Ashley Furniture
#1032807
1.0
All I can say is Ashley Furniture is hands down the worst business I have ever been to in my life. They will 100% lie straight to your face. Everyone on this site should get together and help sue these no good people.
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Ashley Furniture Customer Care Review

Ashley Furniture
#1031541
1.7
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Furniture Set Review

Ashley Furniture
#1025765
3.3
I bought a living room set from Ashley furn. It came with two lamps, the lamps were kind of cheaply made I noticed after! They'd blow up all the lights quick, the light's would blink on & off. So, finally they both caught on fire after a year-and-a-half!!
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Bonded Leather Sofa And Loveseat Review

Ashley Furniture
#1018709
1.2
Ashley Furniture - Simple Review #1489070267
Ashley Furniture - Simple Review #1489070267
1 of 2
This what my furniture looks like. I contacted the insurance service and was turn down. What a waste of money! I also contacted the BBB and also was turn down.
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For over a year now we have been dealing with Ashleys about our "custom" sectional that we paid cash for...we spent over 6,000.00 in one day at that store and 6 months after we bought our "custom" sectional the cushions started to ball up...it looks cheap, tacky, and...
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Anonymous
Joe

I purchased three sections of what was supose to be a leather love seat and two sofas. At present all three are peeling. Purchase info was submitted and as of this date I have...

1.0
#1031351
I went to Ashley Furniture and got jerked around 4 different occasions for a delivery date. I cancelled my order through my bank and received all funds back. I went Regency explained to the sales man of the issue I had with Ashleys and he promised that the furniture I...
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I didn't like
  • Being lied to
#1030844
I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer. So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
I didn't like
  • I did not like the way i was treated
  • I did not like the way my problem was handle
#1030150
Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE. The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Attitude
  • Horrible customer service and product material
  • Customer service sucks
#1029836
Ashley Furniture - DO NOT SHOP HERE
Ashley Furniture - DO NOT SHOP HERE
Ashley Furniture - DO NOT SHOP HERE
bought my bed from Ashley's New Rochelle and Ashley's delivered the wrong box spring, and then they tried to force me to purchase the correct box spring from them for over $200. Be careful when making ANY PURCHASE AT ALL FROM ASHLEY'S because they have a NO RETURNS...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Deceitful business practices
#1028451
Purchased furniture from the Tulsa Hills Ashley Furniture store approx. 2 yrs ago with "Protection Plan" which included a box of furn. protection products. Wood/Fabric/Leather/Deodorizer + sponge cloth. {comes in a box} Explained from salesperson at time of purchase...
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I didn't like
  • Customer satisfaction unimportant
  • Resolution to my complaint
  • Apologies are not always the fix to customers concern
#1027699
We thought going to Ashley furniture would be a good look for us to purchase our bedroom set and after getting denied right through your bank we got sent to acceptance now we thought would be good for us to pay off within 90 days I will never purchase from Ashley...
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1.0
#1027271