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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
We tried everything!! All we hear from platinum warranty is they will talk to upper management!! That’s BS. They sent a tech here to take pictures and they have no idea what to look at. Soooo frustrated!! Won’t be happy till Ashley and platinum go out of business!! We...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 27.
Anonymous
Crystal Graves

I agree about Ashley and their horrible warranty! We bought into the warranty as well. Less than a year goes by and our couch is balling, pulling and tearing. I called Ashley ...

1.0
#1409229
Just purchased new fabric recliner from Ashley Furniture and the odor from it is very irritating. It's been 3 days and the smell isn't dissipating. I called Ashley and they agreed to take it back after getting tossed around to a few customer service people and sales...
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Company wrote 0 public responses to the review from Nov 27.
#1409089
Ashley Furniture and Syncrony bank shame on you... Went to Ashley Furniture in Durhan NC/ met with sales person/ bought furnituer/ First Delivery/ the sofa had to be replaced because it was to large for room/ no big deal I thought/ exchanged for love seat/Weeks later...
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Company wrote 0 private or public responses to the review from Nov 22.
1.8
I liked
  • Finally having an ashley furniture account
  • Variety
I didn't like
  • Very bad customer service reps who lie
#1405772
The handles for my bedroom chest broke off. I tried Ashley website, filled out their page and never got a reply. I called customer service (dis-service) and they never returned my call. I went to the store and was told they could not order replacements. I should buy...
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Company wrote 0 public responses to the review from Nov 17.
#1402619
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Ashley Furniture - Excessive interest Rates

Ashley's Furniture is Charging a 29 percent interest rate. Extremely ecessive. They need to be shut down.
Company wrote 0 public responses to the review from Nov 12.
#1398806
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Ashley Furniture - Excessive interest rates on their products.

Currently Ashley's Furniture of McDonough Georgia is charging consumers over 29 percent annual interest to purchase their funiture. They need to be shut down this is pathetic when we can purchase a home for 4.5 percent or less. Buyers be Ware stay away from Ashley's Furniture m
Company wrote 0 private or public responses to the review from Nov 11.
1.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
#1398339
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Ashley Furniture - Apply for a credit card

The office is closed I need to speak with someone regarding a credit card I had applied for.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 10.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1397390
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Ashley Furniture - Bed bugs

We bought a recliner and love seat and never had bed bugs and had a inspection and found beg bug droppings never again will I buy from Ashley its costing us a lot of money.
Company wrote 0 private or public responses to the review from Nov 09.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1397208
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Ashley Furniture - Last business.

This company sucks,the wors costumer service no respect.They promised me delivery 3 to 7 pm no body show up no call ,I’m not recommend this company to no body.
Company wrote 0 private or public responses to the review from Oct 29.
2.0
Details
Customer service
#1390858
We purchased some patio furniture form Ashley Home Furniture of Albany Ga. about 2 years ago. We also purchased a 5 year damage insurance policy. We were in the hurricane Michael danger zone we placed the furniture in what we thought was a secure location. It was...
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Company wrote 0 private or public responses to the review from Oct 29.
Anonymous
Crystal Graves

I feel like the warranty is a complete scam! A complaint needs to be filed with the Better Business Bureau!

Anonymous
Anonymous

Why do they sell the insurance if it doesn't cover losses?

2.2
I didn't like
  • Warranty and customer service
#1390723