Ashley Furniture Reviews and Complaints
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Stay away!!!!!! | Ashley Furniture review
Purchased our bedroom set 12/24/2019. Told furniture would be delivered 1/3/2020, all set then told they could deliver due to change in Cali laws, really this was a surprise ? Re-scheduled for 1/16/2020, my wife had to take a vacation day, all communication was its a go, be there between 10-2, at 5:30pm they called to say sorry cant make it..... so a day later and lots of calls to Alex the store manager, and Mitch Odele the regional mgr nothing no response.
Review
Product
Ashley Furniture Furniture Set
Cons
- Everything about this process
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered
Tags
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Verified Reviewer
I actually felt like I needed to take a shower after dealing with their floor sales people. They are worse than the lowest of used car salesman. They offer these great sales terms but then try to get you into a lesser one by offering you percentages they won't let you...
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Review
Product
Ashley Furniture Bed
Cons
- Customer service delivery quality all terrible
Reason of review
Poor customer service
Loss
$800
Preferred solution
Fast Track replacement of 3 week old mattress that's breaking down with mattress of higher quality for my extensive headaches with this whole situation
Tags
Need a replacement part | Ashley Furniture review
Stayed on hold for 1 hour, no one answered the phone. Tried to call several stores in my area. Apparently calls go to a central service center. *** poor service.
Review
I purchased a dining room set on November 29th In-Store. I paid up front at the store. They said I wouldn't be able to get the table delivered until December 28th. That was quite far out but I wanted the table. So we waited. Then I got a call one day before delivery...
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Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Jan 13
EVERYTIME I called Ashley's phone number/customer service I was put on hold for 30 to 40 minutes before anyone answers........I even have a claim on file for the damages to my home which I have not heard anything back form Ashley yet........and the claim was file after...
Review
Product
Ashley Furniture Bed
Cons
- Whole experi
Reason of review
Problem with delivery
Preferred solution
refund my $1600.46 asap........and pay for the extra storage fees of $254.00 plus the $250.00 that Juan the San Francisco store manager promised me.
Tags
Don't expect any customer care. | Ashley Furniture review from Birmingham, Alabama
Bought living room furniture, received delivery weeks later. NOT HAPPY with their product. Not nearly as comfortable in our home as it was in their showroom. Cancelled order because they shipped one of two pieces. They would not pick up the one they delivered. Called Jan 2nd, 3rd, 4th, (closed 5th and 6th) 7th, 8th and was told each time I called that UPPER MANAGEMENT needed to approve the pick up. Decided to rent a truck to return it to their warehouse in Bessemer, AL. Bought furniture through SYNCHRONY BANK and Ashley would not tell us how to get in touch with said bank. Not happy with Ashley Furniture. Review
Cons
- Store does not want to correct
- No customer service
- Rude customer service
Reason of review
Poor customer service
Loss
$275
Preferred solution
pick-up unwanted furniture
Tags
bought furniture set with sofa sleeper three days before thanksgiving used it for company during the holiday on the third day the bed broke off the framecalled them to pick up after thanksgiving they came for it the monday after the guys who picked it up roughed it out...
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Review
Product
Ashley Furniture Sofa
Pros
- Customer service
Cons
- I would never send anyone there
- Worse customer service
- Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck the fabric before buying!! | Ashley Furniture review
I purchased a sectional with a lounger on one end and a cuddler on the other. The fabric is horrible. It is all pilling and they don't care! Told me to go buy a sweater shaver! The cuddler fabric is cut on the bias and is stretched with a big bulge. They replaced that cushion cover and now the fabric doesn't match the rest of the sectional! Wish I had never purchased!
Review
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
Loss
$2900
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not buy | Ashley Furniture review
3 pieces ordered 11/11/2019....2 items arrived 12/29/19...still waiting on the couch 1/5/2020. Have not received 3 tables purchased in store 11/19/2019...first delivery was wrong item. The second delivery was damaged per their report. The 'customer care' typically has a 30min wait. This is even for store employees waiting on customers. Awful awful experience will never do business with them again.
Review
Pros
- Salesperson
Cons
- Customer service manager and store manager
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
Room place | Ashley Furniture review
The absolute worst Furniture I have ever bought in my life it was falling apart as soon as they set it down in my living room I would never buy anything from them again not even a lamp and absolutely would never recommend them to anybody horrible horrible horrible I can't believe they're still in business
Review
Product
Ashley Furniture Furniture Set
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