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I bought a sectional from Ashley Furniture two years ago! I noticed a pull in cushion called was told to email pictures never heard from them! Recently we noticed the fabric pulling away from the base of the couch on both sides went to the Willow Grove store showed...
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2.8
I didn't like
  • Unless you take warrenty know one helps with a problem
#1128147
In April 2016, I purchased furniture from Ashley Furniture Store in Richmond Virginia. The sofa was delivered damaged, and the company would not refund my money or give me a new sofa. The foot of the sofa broke off upon delivery and they wanted to repair it; I did not...
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1.0
I didn't like
  • Fraudulent practices and unreasonable contract
  • Poor quality
  • Customer support after buying things
#1126531
Ashley Furniture - End tables
Ashley Furniture - End tables
I think many of us that bought this set have had the same problem with the handles. For over a year I’ve contact several different Ashley sales men and never get a returned call. Finally a salesman told me it was discontinued and this was my solution. I bought the...
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1.0
#1125615

Ashley Furniture - Leather sectional

Ashley Furniture
#1123491
Had it not even 6 mths and it was pealing on the arms & wasnt covered in the warranty either but should have been. You suck Ashley Furniture!!!! Btw i didn't pick this furniture out because i knew better but my boyfriend didn't!!! AGAIN YOU SUCK! Contact my boyfriend, Ed Tenison @(931)796-3405.
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Ashley Furniture should be ashamed of their quality

Ashley Furniture
#1119228
1.9
Details
I bought a brown double recliner imitation leather from Ashley Furniture store within two years the fabric started peeling a part like loose paint went to Ashley about that and have done nothing about it I will never buy an Ashley Furniture again
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Ashley Furniture - Poor customer service
1/1

Ashley Furniture - Poor customer service

Ashley Furniture
#1116755
2.6
Details
Spent over $ 7,000 on furniture and my dinning room table is so ugly pealing top it's bee 1 1/2 years since we bought it and the insurance denied the claim. It's sad I took good care of this table for it to be defective. No one will help won't be back here ever again.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - Its junk!

Ashley Furniture
#1111971
2.5
Details
Bought durablend couch & loveseat May 2016. By July 2017 (2 months after the warranty expired! a 3" crack developed on the upper part of the loveseat. By Sept 2017 the crack expanded and additional cracks appeared. Dont buy this stuff unless you only need it for one year.
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Purchased the 10pc living room set special in 2013, started experiencing issues with the chair in 2016 and called Guardian the extended warranty and was rudely told they dont cover 'normal wear and tear' - basically the warranty is a waste of money so do not get...
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Anonymous
Bob

Similar experience. Warranty covers "accidental" damage to the furniture "at their discretion". Warranty does not cover peeling due to poor quality.

2.1
#1124215
I was not informed that my sofa was not all leather but later found out that the only thing that was leather is where your body touches. that is cheap furniture for the price you pay when are Ashley. I expected better quality for my money. I only had this sectional 6...
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Anonymous
lisa powell

Had furniture 3 years was told it was real leather - pealing and cracked

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

#1123851
I am very unimpressed and not satisfied in the least with my experience with Ashly Furniture, after I made my purchase and waited for delivery. A month ago when part of my order was delivered the entertainment center was missing a handle. I was told the part will ship...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

2.0
#1122889
My daughter and her fiancé were expecting An Ashley HomeStore delivery on 10-28-2017 between 1:15 p.m. and 4:15 p.m. A lot of the family spent the day with them putting up pictures and placing furniture while waiting on the Ashley HomeStore furniture delivery. My...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

1.4
I didn't like
  • Issues after the sale
  • Quality and customer service
  • Costumer service
#1122872
I ordered lousy Ashley furniture over the phone. The furniture arrived an looked ok. I had couch love seat for the summer. I was watching TV and the wood on the front of the couch just came loose. I looked at it and it was held on by staples. My Ashley furniture is or...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
#1117947
I purchased a lovely brown Dura blend ashley set cost pretty penny. I was in love. But after a year i started noticing little flacks on my husbands neck. I thought they were from being outside or work or idk. Then i looked at couch and to my sadness my couch was...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you. Please feel free to send an email to fanfeedback@ashleyfurniture.com for fu...

I went into a Store in O'Fallon, MO August of 2017 paid cash for a table I was to pick up about 40 min away from where I live the next week. I get a call the table was not going to be in till the following Sept 2017. Than I received another call that the table was not...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

1.0
#1113649