Ashley Furniture Reviews and Complaints
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Ashley Furniture review: Don’t buy it
Bought power recliners.After year and a half called the warranty company.They send s tech person which determined that it was the cushion that gave up.After not hearing back,I called again and was told to read the contract “cushions not under warranty” on sofa set ? total scam !
Review
Product
Ashley Furniture Warranty
Pros
- Saleperson very nice
Cons
- Issues after the sale
Reason of review
Warranty issue
Preferred solution
Fix the problem
Just had a signature series recliner delivered yesterday (11/17/2019) and after an hour of sitting on it; I began to itch quite badly, my eyes and nose began to burn & I realized that I was having an allergic reaction to something that was used in the construction of...
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Review
Do not purchase from Ashley furniture
I ordered furniture 3 weeks ago they deliver 2 weeks later than when the furniture arrive the sofa is ripped then I schedule another delivery date I get a call the day before informing me they only can deliver the sofa and they will have to deliver my love seat another day.
Review
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery
Ashley Furniture review: Run for the hills.. My $800 couches zippers won't zip. They want $119 to come check it out.. They suck.Money hungry. Only because we didn't have them deliver..Go somewhere else.
They want me to empty cushions, zip them to couch, then fill them back up with their gross filling. No help at all. Ash brown leather couch.
Review
Pros
- Felicia
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Come over and fix it.
Ashley Furniture review in Macon West, Georgia: Good products well made
All the probs I have had with my product is I have the electrically operated love seat. The hand switches always break/pull out from the hand held switch. I have repaired several till repair is not possible.
Review
Product
Ashley Furniture Loveseat
Reason of review
Bad quality
Preferred solution
Need to replace two activation switch modules with cord. Please give me price or where to obtain these items. Loveseat is electric model MAWQNVORI03
Ashley Furniture review: Missing part
Need replacement bolts for dunk bed. After 11 years, they have all bent and had to be cut to disassemble bed.
Review
Product
Ashley Furniture Bed
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
We bought a 1000 mattress and got extended warranty though the JOHNSON CITY, TENNESSEE store like we did with everything else we bought there. The mattress covers color transferred onto the mattress but that wasn’t the reason for trying to claim the warranty. The...
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Review
Product
Ashley Furniture Mattress
Cons
- Will never go there
- Deliver
- Quality and waranty
Reason of review
Warranty, delivery, customer service. Overall experience
Loss
$1000
Preferred solution
Replace the mattress. That I paid extended warranty for.
Tags
Ashley Furniture review in Brandon, Florida: Would recommend noone
Horrible *** customer service ever !!!
Review
Ashley Furniture review: Coloring came off head rest on recliner.
I sent pictures to warrenty company and they declined saying excessive wear and tear. furniture 2 years old.I am 69 and I am the only person sets in chair. I am a disabled Vietnam Veteran and I called to tell my salesman I bought new furniture from another and I would not shop there again. The store manager got on the phone and told me not to call there again or come in the store. I reported his actions to the VA because of my severe PTSD and I called Attorney Office and reported his actions. He should of never treated me disrespectfully. all this put me in depression because of his actions and I had to call and report it to the VA on his actions to me.
Review
Product
Ashley Furniture Recliner
Cons
- Product defection
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Full refund
Ashley Furniture review: AWFUL Customer Service
Wrong item was delivered- I was told 3 weeks ago the correct item would be in 10/30/19; I called today, now they said "possibly by 11/9/19" but they have no control over orders. When I said I would just cancel the order and come pick up the wrong item the manager replied "that's fine with me - you have no patience"
Review
Service
Ashley Furniture Shipping Service
Reason of review
Not as described/ advertised
Loss
$1300
Preferred solution
Full refund
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You can return it. They have a 25% restocking fee i think.
They also have a 30 day return policy. Talk to the manager.
Or email CAgroup@ashleyfurniture.com if tslking to the mansger has no results. thats their customer affairs contact.