JENNIE M Ypn

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WAITING FOR REFUND ON CREDIT CARD FOR CANCELLED ITEMS ORDER 725008****70

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Updated by user Aug 25, 2023

HAVE NOT HEARD FROM ASHLEY

Original review Aug 25, 2023
GETTING THE RUN AROUND ON REFUND ON CANCELLED ORDER 725008****70 ON MY CREDIT CARD RECEIVED NO CONFIRMATION FROM YOU THIS CANCELLED WAS DELIVERED TO WAREHOUSE BY FED EX. PLEASE RESPOND
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Loss:
$750
Pros:
  • Stinks
Cons:
  • Stinks

Preferred solution: Full refund

Patricia D Sfb

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| map-marker Shoemakersville, Pennsylvania

Chair purchased, store won’t let me return

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Ashley Furniture - Chair purchased, store won’t let me return

I purchased a swivel rocker recliner from Delongs Furniture in Shoemakersville, Pa. They delivered on a Sat 2 wks ago.

I called them Wed after purchase because they are closed Mon n Tues to let them know the chair was always leaning front and I wanted to return it. They told me all Ashley chairs lean front when not reclining and said they dont take returns. This is not true because I just had an Ashley chair. The chair has been covered with all tags still on.

My husband is 79 yrs old and now cant use this chair.

I asked them several times to let me return I wd purchase another and they will not. Said it is against the law to take back furniture.

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Loss:
$600
Pros:
  • Will buy again
  • Like the furniture
Cons:
  • Will never buy from this store again

Preferred solution: Full refund

User's recommendation: Be careful where you purchase furniture

1 comment
Guest

Delongs Furniture is at 338 Main St. Shoemakersville, Pa.

This chair just doesn’t seem the same as the one I sat on in the store. I think they must’ve brought a second.

Anonymous
map-marker Chicago, Illinois

I made a purchase in July and they have delivered damaged furniture 3 times, no one gets back to, it's always a recording, they don't inspect the furniture they just keep sending damaged items

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I received damaged furniture 3 times through delivery. No one wil inspect the furniture, they just keep sending damaged furniture. They give me false numbers for corporate office. No one will help.
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User's recommendation: Don't buy from them

Silvia F Msn

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Verified Reviewer
| map-marker Charlotte, North Carolina

Bad customer service

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So after I complained about not receiving my discount the manger had promised.. !! I was also sent a letter stating that the credit card I was approved for 2400, is now no longer available I am Just about done paying off in my sofa and It's only been a month. I was given 90 days. But now that iam almost done paying of 4000 sofa. They pulled my credit because I have complained. Not only did I buy the sofa ,I bought others items. Spent like 7g there. But now they said my credit is denied.. haha.
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Erin R Qxg

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Verified Reviewer
| map-marker Vienna, Vienna

Fraudulent Practices and Selling of incomplete furniture sets

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On February 19th, 2023 I purchased furniture from an Ashley HomeStore in Longview, Texas. The items were delivered on May 23, 2023 and we immediately noticed that a left arm and right arm recliner were unable to connect due to missing wedge pieces. One reclining piece is missing hardware and does not work. The headrest of another reclining piece does not work and a third reclining piece is missing stuffing in the fabric.
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Loss:
$3248
Cons:
  • Sold set incorrectly
  • Poor customer service
  • Damaged furniture when delivered

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM ASHLEY FURNITURE

Catherine M Lvr

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Verified Reviewer
| map-marker Freehold Township, New Jersey

Horrible customer service

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First, the delivery of my couches was absolutely reckless. I was following them around trying to get them to be careful because they had already damaged my foyer in their first attempt.

In the process they damaged my freshly painted walls that cost $10k+ to get done. I called Ashley's delivery services immediately and let them know and sent initial pictures. I followed up with more pictures a few days later.

Then they said it would be 3-5 business days to hear a response on the damages. Didn't hear from them for two weeks, so I called back to see what's going on.

I ended up getting a nasty customer service representative names Samantha that was rude n& refused to talk to me since I put the order under my husbands name (out of respect to him) but paid with MY credit card. She also claimed the follow up pictures meant nothing because they were sent after the 72 hour claim period.

I kept telling her that I sent original pictures and reported the reckless delivery within the proper time and these were follow up pictures. Her response was you're not "husbands name" rather than address the issue as a means to not deal with me.

Nothing resolved, I'm out thousands of dollars and a lot of aggravation.

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Loss:
$10000

Preferred solution: Price reduction

User's recommendation: DONT BUY FROM ASHLEY- product is nice but they are horrible once they take your money.

Anonymous
map-marker Oak Forest, Illinois

The delivery of my bookshelf was a disaster the doors are not even they don't close correctly the delivery was May 19 and to this day June 20 Ashley has not fixedI'm still waiting

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About a bookshelf that is not in good condition they delivered and left there to this day June 20 I can not use it this is totally wrong
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Linda R Hok

Expensive Lesson

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I ordered a queen comforter from Ashley Home Store. I didnt like how it looked on my bed and I didnt think it was a good value for the price. I had to speak to 4 different customer service representatives from whom I got 4 different stories about returns. Bottom line- I had to pay for the return-$62 - because my reason for return was not good enough.
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Loss:
$62
Cons:
  • Customer has to pay for returns
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Stick to companies that stick by their products and pay for returns. In my opinion, Ashley is not worth the hassle and doesn’t respect or value their customers.

Lisa D Djg

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Verified Reviewer
| map-marker Fredericksburg, Virginia

Customer Service

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Is possibly the worst!!! Every single customer service phone number gets me NOWHERE!!! I've left messages, with zero call back! I've called the store, and guess what, NO ONE answers!!! I have no idea where my order is!!! The worst experience ever!!! So frustrating!!! Never will purchase from Ashley again!!!
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User's recommendation: Go elsewhere!!! This company has MAJOR problems!!!

Anonymous
map-marker Altamonte Springs, Florida

Warranty

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I bought a reclining sofa in November 2022. Purchased the extended warranty, moved 1 month ago to a different county and guess what my warranty is no longer valid. I was not told that I cant move! Go figure Ill never go back and they lost a customer because I was planning on buying a lounge sofa for my daughter. Their loss!!!
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User's recommendation: Run

Anonymous
map-marker Detroit, Michigan

Odor and Nausea

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We purchased a new couch for approximately 3500 along with warranty and discovered once that it was delivered that it had an awful smell. The smell is close to urine and mold that is contained on this couch. We tried contacting them to see if they could replace it due to them dropping it off in this state but they said due to it being delivered that they couldn't. We no longer want this couch. We have tried everything to get rid of this odor. All it has caused me is nausea and recently severe migraines. We are still fighting this because we are still paying for this couch!
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User's recommendation: Don't shop at this company.

Nicole R Ron

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Verified Reviewer
| map-marker Torrance, California

DON’T SHOP HERE

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In early 2022 I purchased around 16k worth of furniture from them. I told the sales guy that we were relocating to a different city in a month and if the items could be delivered to Sacramento vs Los Angeles.

He stated no but if we take the items in the moving truck with us he will give us a good deal. Im like ok. Fast forward to 11 months later and the 2 seater recliner we purchased with an extended warranty stopped working properly. Called the extended warranty company and they said to contact Ashleys because its been less than a year.

Ashley sends a tech out, tells me the parts for the massager will be ordered and shipped to me in 7-10 days. 5-6 weeks later no parts. Call the store I bought it from to find out whats going on and it turns out they will ship me a new recliner but its to my old address. I told them I dont live there anymore and it needs to be shipped to my new address.

They stated that they cant do that because it voids the warranty. So your telling me a customer can never move because of your policy. Now Im stuck with a defective recliner that doesnt work properly because of a change in address. Side note according to the tech this is a common problem with the recliner.

Really Ashleys???

My next step is to file a BBB complaint requesting a refund and for them to pick up their defective recliner. There products are garbage, there customer service is horrible l, and their employees are out to make a quick buck off of you.

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Loss:
$1500
Pros:
  • Prices are good
Cons:
  • Customer service & warranty lies

Preferred solution: Full refund

User's recommendation: Don’t spend your hard earn money here.

1 comment
Guest

Re: Ashley Furniture I moved here to S.C. in April of 2019.

I brought most of my belongings with me but left my sofa and recliner in my previous house. I ordered online from Ashley a leather sofa, matching wide chair & ottoman, large coffee table and two end tables. The leather furniture is fine but the tables were nothing but garbage. The coffee table had drawers in the front and when I inspected all of this I discovered that the bottom of the table was broken in several places.

This could have happened in transit. On further inspection I saw that the rails for the drawers were crooked and were attached with nothing but some silicone. The top of the table was warped in one corner. The wood was sunken down.

The stain on all of these tables was terrible. The end tables were so poorly made I couldn't believe it. Rails for the drawer was also attached with silicone and crooked. When I put the drawer into the table it was so crooked it wouldn't even slide in properly.

The entire delivery was a comedy of errors. I found out that the tables were manufactured in Viet Nam and apparently there aren't any inspectors. Ashley told me all the furniture is inspected in their warehouse prior to shipping. If this is true then someone isn't doing their job.

I was on the phone with Ashley several times and sent the representative lots of photos of the damage and poorly made furniture. I was given a full refund. I then donated the tables to charity. I forgot to add that when the tables were delivered by UPS and the leather furniture was delivered by truck.

Two guys brought the furniture inside. One guy carried my wide chair on top of his head. I couldn't believe it and I reported him. After this debacle I had a man in Arkansas make some cedar furniture for me.

I have two end tables, a hall tree, a behind-the-couch table and a cedar closet for storing my craft materials. These big box furniture stores are nothing but crap.

It's better to have someone build some furniture for you. At least you know it's made by hand and well done.

Anonymous
map-marker Springfield, Virginia

Poor customer service / incomplete delivery

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Hired incompetent delivery service who do not check if the products are complete. Customer service is not helpful either.
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Sandra B Tjj

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Verified Reviewer

Unresolved damaged furniture!

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I purchased a dresser and mirror online in September 2022, for my granddaughters' birthday. Both items were broken upon delivery and I immediately called in and reported.

I sent photos as requested. They scheduled someone to come out to inspect the items on three different occasions however, they did not show up or call. Finally after calling every day, waiting on hold for 30 plus minutes, someone finally came and confirmed that the items were not repairable. They scheduled replacement items to be delivered and the broken dresser picked up on 10/20/22.

Again, no one showed up. By the way, we do have a ring camera that records everyone who comes and/or doesn't come to the home. After more attempts to have the items replaced to no avail, I contacted the credit card company and filed a dispute.

I received an email from someone in your customer service dept. in January 2023.

Mind you, this all started in Sept. 5 months earlier and not one attempt on Ashley's part to rectify the matter. The only resolution was either they come get the dresser and mirror now (6 months later), or they would give me a 25% discount for broken furniture. I told the representative that my son fixed the dresser with supplies he purchased and we would keep it, however a 25% discount is not acceptable.

Would you pay almost full price for two pieces of broken furniture?

To add insult to injury, she went ahead and scheduled someone to come out and pick up the items without giving us any information, they came on a Saturday while no one was home. I reached out and told her that we would not be sending the dresser back but 25% was not acceptable. Once again they show up at the house, this time damaging the lawn. I submitted photos of the damage, was told the in home claims dept would call.

They left a voicemail, I have called back several times and no one returns my call.

I am left with a dresser and mirror that literally had to be put back together by my son. A full price charge on my credit card. Many hours wasted on hold, being talked to very disrespectfully, lied to (I was told a supervisor would call me back so many times I lost track, but of course I never got a call), waited for someone to come inspect the dresser on three separate occasions and no one came, then complete silence from October 22 until January 18, when the credit card company let Ashley furniture know I filed a dispute.

The rep that was emailing me about the dispute has completely gone silent and not returned my email. OHHHH and I was told in home claims would call about the damage to my lawn, nope not one call!

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Loss:
$426
Cons:
  • Horrific customer service

Preferred solution: Full refund

User's recommendation: Do not buy from Ashley Furniture

David M Duk

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Ripped Off

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Ashley Furniture - Ripped Off

Bought a 2 piece dresser set. 1 month after purchase, the wood began to split on the top of both pieces.

Had an Ashley 2yr warranty, bought an extended warranty. I called warranty number. A service rep came out and told me that both tops were defective and needed to be replaced. After 3 months no word.

Called and was told that determination was that wood split because of change of environment.!!

(I live 2 miles from warehouse)kept calling and was told that I would have to wait 2 years until Ashley warranty expired and had to use extende warranty because Ashley warranty did not cover damage due to environment after numerous calls nothing got resolved. After 2 yrs. I wrote to extended warranty Co and was told that they would not cover because Ashley warranty should have covered and that the extended warranty doesnt cover defects.

The tops of both pieces are now splitting in several places and the lamenent is swelling. Im More than pissed!

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Pros:
  • Low prices
Cons:
  • Shotty products and terrible customer relations

Preferred solution: Furniture repaired

User's recommendation: Speed up when you drive by an Ashley Store! Spend the extra money and buy from a “Reputable” company!