February 16, 2012 I purchased a Durablend Black Reclining Sofa "ASH2370088" and Also purchased The Durablend Black Reclining Loveseat w/ console "ASH2370094" , and Purchased the 5-year Extended Warranty "877100025" . The seating surfaces on the couch are pealing off life like a person who had bad sunburn.
The recliner is broke and had gouged my wood flooring badly. I called to file a claim "25643" and was informed these issues are not covered. I really loved the looks of the set and when told about the extended warranty I could get which would cover anything that could go wrong with it in the next five years I was sold! Now IM having these problems IM told oh well the warranty doesn't cover "DuraBlend" It also doesn't cover the reclining mechanisim.
If it doesn't cover the Durablend why was I sold the warranty? I was told this warranty covered everything.
Now IM stuck with a Horrible looking piece of furniture, that's broke and has ruined my wood floor. BUYERS BEWARE!!!!!
Product or Service Mentioned: Ashley Furniture Furniture Set.
Reason of review: All of the Above.
Monetary Loss: $590.
Preferred solution: Let the company propose a solution.
Ashley Furniture Cons: Being lied to, Customer service sucks, No one wanted to fix problem, Quality of furniture.