100% full Not resolved
1.0
Details
Product or Service Quality
Reliability
Warranty
Website
1 comment

February 16, 2012 I purchased a Durablend Black Reclining Sofa "ASH2370088" and Also purchased The Durablend Black Reclining Loveseat w/ console "ASH2370094" , and Purchased the 5-year Extended Warranty "877100025" .The seating surfaces on the couch are pealing off life like a person who had bad sunburn.

The recliner is broke and had gouged my wood flooring badly. I called to file a claim "25643" and was informed these issues are not covered. I really loved the looks of the set and when told about the extended warranty I could get which would cover anything that could go wrong with it in the next five years I was sold! Now IM having these problems IM told oh well the warranty doesn't cover "DuraBlend" It also doesn't cover the reclining mechanisim.

If it doesn't cover the Durablend why was I sold the warranty? I was told this warranty covered everything.

Now IM stuck with a Horrible looking piece of furniture, that's broke and has ruined my wood floor.BUYERS BEWARE!!!!!

This reviewer shared experience about "all of the above" and wants this business to offer any options to resolve the issue as the author lost $590. The author is overall dissatisfied with Ashley Furniture and uploaded picture s. The most disappointing about ashley furniture furniture set from Ashley Furniture was being lied to, customer service sucks and no one wanted to fix problem Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Ashley Furniture.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Ashley Furniture to other companies on our site.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Brooklyn, New York, United States #1094037

Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called ashley durablend sofa sucks: www.facebook.com/ashleypeel530 Thanks!Please like and follow my page too.

We gotta make NOISE!!i also have a post where i describe best route to go in order to get a response from Ashley Furniture!

You May Also Like

Don't waste your time or money with *** from Ashley Furniture! Ashley Furniture "...that $4,000 purchase was quickly turning into a costly mistake. The couch was starting to PEEL..." Read more Ashley furniture Dura/blend Ashley Furniture "Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more