Fairfax, Virginia
0 comments
Not resolved
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

I purchased several rooms of furniture from Ashley furniture online in December 2015.Everything delivered by UPS was damaged SEVERAL times, and on the final UPS delivery I actually met the delivery person at the door who said about my headboard "I didn't think we could deliver these anymore, because there is no way to NOT damage them in transit".

This was after she flipped the headboard box several times to get it to my door. Ashley wouldn't dispose of my items because I needed the original packaging. I had to dispose of the packaging immediately as UPS left it in the rain so it was soaking cardboard. For my damage items, Ashley did file claims with UPS and provide replacements, but it took 6 weeks to receive an acceptable product and I still have these damaged pieces sitting in my living room.

The items delivered by the homestore were not damaged, but reflected a very poor quality of production.

None of the chairs are straight (all wobble) in my dining room set, the buttons are already coming off the upholstery (6 weeks later), and the sofa bed they have given us probably the cheapest spring mattress I have ever seen. You sit on it and can fee the metal bars of the sofa.

I would not recommend Ashley furniture to anyone.It is ***.

Review about: Ashley Furniture Sofa.

Reason of review: Bad quality.

Monetary Loss: $4000.

Preferred solution: Let the company propose a solution.

I didn't like: Return process, Delivery process, Quality of furniture.

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Ashley Furniture - Awful Quality! Ashley Furniture "Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies,..." Read more Ashley Furniture - Floor model mattress Ashley Furniture "We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they..." Read more Ashley Furniture Durablend Leather Rocker Recliner Review Ashley Furniture "Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that..." Read more Ashley Furniture - Ahsly furniture - never again Ashley Furniture "Ashley furniture - never again , the worse furniture and experience ever . We got today the delivery from Ashley Winnipeg of furniture which costed 5000 dollars. My family and..." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more Royal court construction of jacksonville Fl read first Royal Court Construction "I hired Paul workman / Royal court construction to do some construction on one of my buildings that was confirmed in Jacksonville Florida. I first found him online through the..." Read more Inline Tube - WASTE OF TIME and MONEY! DO NOT BUY FROM TINLINE LUBE... Inline Tube "DO NOT DO BUSINESS WITH THESE PEOPLE!! I cannot believe I spent JULY waiting around on inline tube .... took forever to get my body bushings and stuff from them,..." Read more Never Again will I ride with LYFT Lyft "Never again!!! When the driver collected us, he passed the entrance to the driveway and almost passed to exit, and he pulled on the side of the street, this was..." Read more