My husband and I bought a sectional from Ashley and within a month the seams were ripping and the back was warping. We consistently called About this issue and all Ashley would do is either send a technician or replace a cushion.
Same results from the “fixed” items. Tearing and warping. After constantly having to wait for a technician to come, we decided that since we have warrenty, why not ask for a replacement or refund. NOTHING.
Ashley furniture drag us around until our warrenty was over. Unanswered emails and calls for about 4 months until one day they decide to respond and tell us they can’t help us.
To add to this, everyone we talked to in this ordeal was rude. Terrible company.
Product or Service Mentioned: Ashley Furniture Furniture Set.