Ashley Furniture Phone Numbers and Emails

Toll-Free Number:

  • (866) 436-3393

Customer Service:

  • (518) 627-9610
    Amsterdam, NY
  • (608) 323-2270
    Arcadia, WI
  • (404) 239-6080
    Atlanta, GA
  • (508) 915-5605
    Attleboro, MA
  • (360) 768-2050
    Bellingham, WA
  • (813) 654-5955
    Brandon, FL
  • (818) 840-5620
    Burbank, CA
  • (240) 455-0749
    Capitol Heights, MD
  • (931) 919-2400
    Clarksville, TN
  • (803) 451-8888
    Columbia, SC
  • (614) 441-4566
    Columbus, OH
  • (610) 825-2171
    Conshohocken, PA
  • (901) 791-0346
    Cordova, TN
  • (302) 846-9191
    Delmar, DE
  • (302) 724-7442
    Dover, DE
  • (215) 945-3659
    Fairless Hills, PA
  • (732) 414-3942
    Freehold, NJ
  • (763) 502-2480
    Fridley, MN
  • (214) 705-1244
    Frisco, TX
  • (866) 502-6439
    Genesis Credit
  • (315) 789-1134
    Geneva, NY
  • (317) 885-1171
    Greenwood, IN
  • (808) 421-3100
    Honolulu, HI
  • (808) 791-3300
    Honolulu, HI
  • (254) 690-8721
    Killeen, TX
  • (517) 708-8827
    Lansing, MI
  • (806) 687-3000
    Lubbock, TX
  • (608) 244-0222
    Madison, WI
  • (678) 214-7175
    Marietta, GA
  • (715) 384-7770
    Marshfield, WI
  • (480) 222-4663
    Mesa, AZ
  • (309) 517-2044
    Moline, IL
  • (770) 472-4750
    Morrow, GA
  • (860) 436-3630
    Newington, CT
  • (847) 470-2580
    Niles, IL
  • (732) 658-8880
    North Brunswick Township, NJ
  • (843) 513-1501
    North Charleston, SC
  • (405) 951-1414
    Oklahoma City, OK
  • (407) 382-1505
    Orlando, FL
  • (503) 459-5500
    Portland, OR
  • (877) 898-1970
    Progressive Leasing
  • (262) 628-7070
    Richfield, WI
  • (619) 393-4663
    San Diego, CA
  • (415) 467-4414
    San Francisco, CA
  • (618) 206-2888
    Shiloh, IL
  • (360) 307-7997
    Silverdale, WA
  • (662) 510-6001
    Southaven, MS
  • (417) 447-0580
    Springfield, MO
  • (314) 714-7609
    St. Louis, MO
  • (480) 562-5900
    Tempe, AZ
  • (206) 574-3600
    Tukwila, WA
  • (734) 589-0700
    Westland, MI
  • (316) 685-7000
    Wichita, KS
  • (802) 878-0710
    Williston, VT
  • (800) 477-2222
  • +1 705 728 7838
    Barrie, ON
  • +1 250 861 9321
    Kelowna, BC

Accounting/ Billing:

  • (866) 396-8254
    Synchrony Financial

Legal:

  • (800) 757-0064
    Privacy Inquiries

Sales/ Reservations:

  • (918) 461-7792

Ashley Furniture Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
fanfeedback@ashleyfurniture.com
ecustomercare@ashleyfurniturehomestore.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Ashley Furniture Contact Information

Ashley Furniture Website:

Ashley Furniture Help Center:

Corporate Office Address:

Ashcomm LLC
One Ashley Way
Arcadia, Wisconsin 54612
United States

Fax:

+1 (608) 323-6139

Ashley Furniture Customer Service Reviews

1.3 / 5
Bad
Edward I Tdd
Horrible customer experience
1.0

We purchased sectional sofa set from Ashley back in September. It was delivered to us in very bad condition defective and poor quality. We asked delivery team to take it back but they refused and...

lillie s Wee
Unhappy with quality of furniture after 7 months.

I purchased a chair and a half with a foot stool for over $1700.00. After 6 months the cushion on the foot stool started to slide to one side. The cushion the the chair started to hang over the f...

Summary of Ashley Furniture Customer Service Calls

2.4K TOTAL
CALLS
04:16 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ashley Furniture Customer Service?

Shipping and Delivery Question:

  • “Delivery details”
  • “I need to set up a delivery appointment.”
  • “I need my furniture delivered on a different day”

Product/ Service Question:

  • “Need new drawer pulls”
  • “Damaged sofa”
  • “Damaged furniture”

Request for Information Question:

  • “Status”
  • “Complaint about my experience”
  • “Checking on an order”

Payments and Charges Question:

  • “Payment”
  • “Billing issue”
  • “Payments”

Return/ Replace Question:

  • “Order Return damaged”
  • “Return question”
  • I'm going to picket your stores can't get my warrant replacement lift recliner chair.

Activation/ Cancellation Question:

  • “I would like to cancel my order”
  • “Cancel”
  • “Cancel order”

Staff Question:

  • “Customer service”
  • “Poor customer service”
  • “Warrsnty service”

Account Question:

  • “Did not change password”
  • “Need my account number to pay online”
  • “Accounts”

Refund Question:

  • “Refund”
  • “Waiting on refund”
  • “I am not getting my refund back .”

Cards Question:

  • “Need to start getting credit card statements”
  • “Credit card”
  • “My card”

Website/ Application Question:

  • “Credit application”
  • “U guys screwed up my order online”
  • “Price on ashley website is cheaper than what i was charged in store”

Employment Question:

  • “Payroll”
  • “Havent received my w2”

Other Question:

  • Cheaper product
  • “Info about chair”
  • “My bedroom set was in pieces”

About

Ashley Furniture Return Policy
To read more: https://www.ashleyfurniture.com/returns/
Ashley Furniture Delivery Policy
To read more: https://www.ashleyfurniture.com/c/deals/free-shipping/
Ashley Furniture Warranty
The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area. Leather is a natural product, and, as such, each hide will reflect its own individuality. REFUNDS ARE NOT AVAILABLE. All warranties, whether express or implied, cover only normal household usage. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. APPLY AFTER THAT PERIOD. THE ABOVE LIMITATIONS MAY NOT APPLY TO THE CLIENT OF ASHLEY FURNITURE PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY.
To read more: https://www.ashleyfurniture.com/warranty-information/
Ashley Furniture Terms of Service
To read more: https://www.ashleyfurniture.com/terms-and-conditions/
Ashley Furniture Privacy Policy
This Privacy Policy of Ashcomm LLC, doing business as ashleyfurniture.com (referred to as "Ashley," www.ashleyfurniture.com" www.ashleyfurniture.com" or Ashley Furniture's'), describes the types of information www.ashleyfurniture.com may collect when The User visit Company's website ashleyfurniture.com, mobile versions of ashleyfurniture.com, and Ashley Furniture's' mobile applications (collectively, the "Sites"). The Company may supply different or additional notices of Company's information practices specific to certain subdomains of the Sites, programs or activities. Ashley Furniture may also provide different notices of Ashley Furniture's' information practices with respect to certain subsidiaries or affiliates, in which case this Privacy Policy will not apply. This Privacy Policy of Ashcomm LLC, doing business as ashleyfurniture.com (referred to as "Ashley," Ashley Furniture" www.ashleyfurniture.com" or Ashley Furniture's'), describes the types of information Ashley Furniture may collect when The Client of Ashley Furniture visit Ashley Furniture's' website ashleyfurniture.com, mobile versions of ashleyfurniture.com, and Company's mobile applications (collectively, the "Sites").
To read more: https://www.ashleyfurniture.com/privacy-policy/
Ashley Furniture FAQ
To read more: https://www.ashleyfurniture.com/faq/
Ashley Furniture Pros and Cons

Pros: Design of furniture, Salesperson, Price, Look of the furniture, Selection

Cons: Customer service, Customer service sucks, Customer satisfaction unimportant, Quality of furniture, No one wanted to fix problem

Related Companies

Ashley Homestores

Summary

Ashley Furniture Industries, Inc. is a privately owned company that was founded in 1945 and incorporated by Carlyle Weinberger. The company is headquartered in Arcadia, Wisconsin. It specializes in furnishings industry providing and manufacturing different upholstered dining, bedroom and living room furniture, bedding, casegoods, etc. The slogan of the company is: "We want to be the best furniture company". At the present time this is an international furniture company with stores in the United States, Puerto Rico, Mexico and Canada. Ashley Furniture warranty, shipping and delivery information could be found on their official website. Ashley Furniture corporate office number, email and postal address are present on Customer Care page.

Ashley Furniture reviews and complaints

Ashley Furniture is ranked 421 out of 1669 in Furniture and Decor category

Area Served

USA, Worldwide, Other, Canada

Payment Methods

VISAMasterCardAmerican ExpressPayPal

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