Contact Ashley Furniture Customer Service
Ashley Furniture Phone Numbers and Emails
Toll-Free Number:
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(866) 436-3393
Customer Service:
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(518) 627-9610Amsterdam, NY
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(608) 323-2270Arcadia, WI
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(404) 239-6080Atlanta, GA
Ashley Furniture Emails:
How to Contact Ashley Furniture?
Most Popular Number:
| Total calls: 2 519 | Issues resolved: 54 | Last call: May 10, 2025 |
Ashley Furniture Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ashley Furniture Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ashley Furniture is 8664363393. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ashley Furniture may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ashley Furniture Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ashley Furniture is 8664363393. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ashley Furniture may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Ashley Furniture mainly because of product/ service, request for information, shipping and delivery.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ashley Furniture is ecustomercare@ashleyfurniturehomestore.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Ashley Furniture Website:
Ashley Furniture Help Center:
Corporate Office Address:
Fax:
Ashley Furniture Customer Service Reviews
My 72-year-old mother purchased a 5-piece bedroom set with delivery, installation, and even their white glove service. Early into owning it, the support leg at the foot of the bed fell out, causing the end of the bed to be unsupported and the slats and mattress to fall through. After putting it back and thinking the issue was resolved, the support leg has fallen out numerous times. I decided that enough is enough, and we should call them so they can correct whatever the issue is.
When speaking with Shannon at the customer service line, she basically just kept saying we didn't purchase an extended warranty, so if we wanted it fixed, we'd have to pay $75 for them to come out and then whatever the cost of the broken piece was. I said this was unacceptable, based on the bed being less than 3 years old and that they installed it. I asked to speak to a manager, to which she responded that their response would be no different than hers. I asked again to speak to a manager. Shannon came back and said the manager said I would have to submit photos to the virtual service agent of the issue, and then they'd review it and get back to me in 48 hours. I agreed and sent pictures in right away, explaining that although the support leg wasn't broken, it doesn't stay in place. The next day, my mom received an email stating that the support leg met manufacturer's standards and that the ticket was closed, but call if there were any concerns or questions.
I called the support line again and spoke with Wendy. She also reiterated that there was no extended warranty purchased and that they were looking for photos. I advised I had already taken and sent photos, but the leg isn't broken; it just doesn't stay in place. I told her I understood about the warranty, but based on the age of the furniture and the fact they installed it, I was hoping they could do it as a courtesy. She said no, they couldn't, and that the manager had said that to the woman I spoke to yesterday. I then asked why I was asked to take photos if the answer was already no. I expressed that I believed Ashley Furniture has very poor customer service and doesn't stand behind their products and sells *** furniture if it falls apart that quickly. She then explained they don't manufacture it and that's what the warranty is for. I advised her that Ashley Furniture purchases the furniture from a manufacturer and sells it; therefore, not standing behind the product and making it untrustworthy when you walk into a store and purchase from them.
She then went on to say it's like when you buy a car and have to buy an extended warranty. I responded by saying years ago, warranties didn't really exist because the products used to be quality made and stood the test of time; then companies decided to make things with planned obsolescence and, furthermore, made customers purchase extended warranties to cover their *** craftsmanship.
Furthermore, my mom purchased a set, and if the bed broke, she'd still be stuck with the rest of the set. Wendy said that they actually don't do that and they would prorate the other pieces. I responded by saying prorating wouldn't allow her to repurchase the set of a similar cost, still leaving her empty-handed.
Eventually, I asked to speak to a manager and was put on hold. When Wendy came back to the line, she said that because the extended warranty wasn't purchased, they wouldn't be covering it. I advised that I actually had asked to speak to a manager and she then told me that she was a supervisor as well and spoke with another supervisor just to confirm.
This company was simply unwilling to waive a $75 fee to make the customer happy, especially when it was likely their fault that the leg doesn't stay in place. I would never purchase from Ashley Furniture again and would definitely not purchase their extended warranty. Seeing other reviews online, it looks like they find all the loopholes to not uphold the warranties, so either way, you're screwed.
How Good is Ashley Furniture's Customer Service?
Summary of Ashley Furniture Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ashley Furniture?
Product/ Service Question:
- “Problem with order”
- “Product dispute”
- “Furniture defect”
Shipping and Delivery Question:
- “Missing item”
- “Issue with furniture delivered”
- “Furniture not delivered”
Request for Information Question:
- “Do you have 2 seater leather recliner with cup holders heat massage lumbar support?”
- “To check on my overdue furniture delivery”
- “Contact information”
Payments and Charges Question:
- “Close credit card”
- “Trade discount account”
- “Lost credit card”
Return/ Replace Question:
- “Parts replacement”
- “Return product”
- “Return”
Staff Question:
- “Lousy customer service and worse product”
- “Poor customer service wrong mattress delivered”
- Poor service
Activation/ Cancellation Question:
- “Cancel order”
- “To cancel an order”
- “I have tried to unsubscribe but it hasn't been successful.”
Account Question:
- “Rewards”
- Accounting issue
- “New account”
Refund Question:
- “Refund”
- “Need someone to come to the house and look at my table or give me my money back”
- “I'm trying to get a refund on my damaged furniture that they tried to deliver to me”
Cards Question:
- “Loss card”
- “Card number”
- “I don't need a new card”
Website/ Application Question:
- “I can't complete an order online”
- “Credit application”
- “U guys screwed up my order online”
Employment Question:
- “Payroll”
- “I need my w2 it got sent to the wrong address and ive tried calling everyone about it and no 1 will help me”
- “Havent received my w2”
Other Question:
- “Order # 7954951”
- “Need parts”
- “New order”
Compare Ashley Furniture Customer Service To
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