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Contact Ashley Furniture Customer Service

How to Reach a Person at Ashley Furniture

Verified Contact Information

Toll-Free Number:

  • 1-866-436-3393
Call customer service
Send Message

Customer Service:

  • 1-518-627-9610
    Amsterdam, NY
  • 1-608-323-2270
    Arcadia, WI
  • 1-404-239-6080
    Atlanta, GA
  • 1-508-915-5605
    Attleboro, MA
  • 1-360-768-2050
    Bellingham, WA
  • 1-813-654-5955
    Brandon, FL
  • 1-818-840-5620
    Burbank, CA
  • 1-240-455-0749
    Capitol Heights, MD
  • 1-931-919-2400
    Clarksville, TN
  • 1-803-451-8888
    Columbia, SC
  • 1-614-441-4566
    Columbus, OH
  • 1-610-825-2171
    Conshohocken, PA
  • 1-901-791-0346
    Cordova, TN
  • 1-302-846-9191
    Delmar, DE
  • 1-302-724-7442
    Dover, DE
  • 1-215-945-3659
    Fairless Hills, PA
  • 1-732-414-3942
    Freehold, NJ
  • 1-763-502-2480
    Fridley, MN
  • 1-214-705-1244
    Frisco, TX
  • 1-866-502-6439
    Genesis Credit
  • 1-315-789-1134
    Geneva, NY
  • 1-317-885-1171
    Greenwood, IN
  • 1-808-421-3100
    Honolulu, HI
  • 1-808-791-3300
    Honolulu, HI
  • 1-254-690-8721
    Killeen, TX
  • 1-517-708-8827
    Lansing, MI
  • 1-806-687-3000
    Lubbock, TX
  • 1-608-244-0222
    Madison, WI
  • 1-678-214-7175
    Marietta, GA
  • 1-715-384-7770
    Marshfield, WI
  • 1-480-222-4663
    Mesa, AZ
  • 1-309-517-2044
    Moline, IL
  • 1-770-472-4750
    Morrow, GA
  • 1-860-436-3630
    Newington, CT
  • 1-847-470-2580
    Niles, IL
  • 1-732-658-8880
    North Brunswick Township, NJ
  • 1-843-513-1501
    North Charleston, SC
  • 1-405-951-1414
    Oklahoma City, OK
  • 1-407-382-1505
    Orlando, FL
  • 1-503-459-5500
    Portland, OR
  • 1-877-898-1970
    Progressive Leasing
  • 1-262-628-7070
    Richfield, WI
  • 1-619-393-4663
    San Diego, CA
  • 1-415-467-4414
    San Francisco, CA
  • 1-618-206-2888
    Shiloh, IL
  • 1-360-307-7997
    Silverdale, WA
  • 1-662-510-6001
    Southaven, MS
  • 1-417-447-0580
    Springfield, MO
  • 1-314-714-7609
    St. Louis, MO
  • 1-480-562-5900
    Tempe, AZ
  • 1-206-574-3600
    Tukwila, WA
  • 1-734-589-0700
    Westland, MI
  • 1-316-685-7000
    Wichita, KS
  • 1-802-878-0710
    Williston, VT
  • 1-800-477-2222
  • +1 705 728 7838
    Barrie, ON
  • +1 250 861 9321
    Kelowna, BC

Accounting/ Billing:

  • 1-866-396-8254
    Synchrony Financial

Legal:

  • 1-800-757-0064
    Privacy Inquiries

Sales/ Reservations:

  • 1-918-461-7792

Ashley Furniture Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
fanfeedback@ashleyfurniture.com
ecustomercare@ashleyfurniturehomestore.com

Ashley Furniture Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Ashley Furniture Phone Number
1 (866) 436-3393
Average Hold Time
00:01:34
Average Calls duration
4 minutes
Most Popular Ashley Furniture Email Address
ecustomercare@ashleyfurniturehomestore.com
Ashley Furniture Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Ashley Furniture?

Most Popular Number:

(866) 436-3393
Total calls: 2 653 Issues resolved: 60 Last call: Apr 14, 2026

The Ashley Furniture customer service number is 1-866-436-3393. You can call this number for assistance with your Ashley Furniture order, including questions about product information, delivery, and other related inquiries. The customer service representatives are available to assist you Monday through Friday during Ashley customer service hours between 7:00 am and 7:00 pm CT and Saturdays and Sundays between 9:00 am and 5:30 pm CT.

You can easily contact Ashley furniture customer service email via ecustomercare@ashleyfurniturehomestore.com. This email address is for general inquiries or concerns about Ashley Furniture's products and services. If you have a specific issue or inquiry that requires instant attention, contact Ashley Furniture customer service by phone or through their website live chat feature for faster assistance.

The Ashley Furniture customer service representatives are available to assist you Monday through Friday from 7:00 am to 7:00 pm CT and Saturday-Sunday from 7:00 am to 5:30 pm CT. These Ashley customer service hours apply to Ashley Furniture's customer service phone line, live chat feature, and email support.

PissedConsumer Club

Contact Information

Ashley Furniture Website:

Ashley Furniture Help Center:

Corporate Office Address:

Ashcomm LLC
One Ashley Way
Arcadia, Wisconsin 54612
United States

Fax:

+1 (608) 323-6139

Summary of Ashley Furniture Customer Service Calls

3.2K TOTAL
CALLS
04:09 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ashley Furniture?

Product/ Service Question:

  • “Cannot process previous purchase online”
  • “Furniture purchase. Fabric is stretching out of shape”
  • “Insurance on furniture”

Shipping and Delivery Question:

  • “Delivery never arrived. Frustration over trying to get someone on the phone for the last two days from Resolution Center.”
  • “About delivery and how you can’t get in touch with anyone from the store”
  • “Delivered defective furniture today”

Request for Information Question:

  • “Reschedule delivery”
  • “Just need information.”
  • “About my order”

Payments and Charges Question:

  • “Haven’t received my bill”
  • “Make payment”
  • “Pay my bill”

Return/ Replace Question:

  • “Cushion fabric replacement”
  • “Replacement handles for a dresser”
  • “I need to return the mattress”

Staff Question:

  • “Timeframe for service”
  • “New couches and recliner started making horrible sounds going up and down. An Ashley service tech came out after 2 months of ownership . Spread grease on sides of recliner and couches. Squeaking noise stopped but 2 weeks later, noise fromvengeance.”
  • “Lousy customer service and worse product”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelation”
  • “To cancel an order”

Refund Question:

  • “Refund”
  • “Refunds”
  • “My refund”

Account Question:

  • “Rewards”
  • Accounting issue
  • “New account”

Cards Question:

  • “Loss card”
  • “Card number”
  • “I don't need a new card”

Website/ Application Question:

  • “I can't complete an order online”
  • “Credit application”
  • “U guys screwed up my order online”

Employment Question:

  • “Payroll”
  • “I need my w2 it got sent to the wrong address and ive tried calling everyone about it and no 1 will help me”
  • “Havent received my w2”

Other Question:

  • “When will my sofa get fixed”
  • “On line order of 7/30”
  • “Recliner-Protection Plan”

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