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Summary of Ashley Furniture Customer Service Calls

108 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:04 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Ashley Furniture to Ask about:

Shipping and Delivery:

  • “Check on delivery”
  • “My order was not fully delivered. I paid $70 for set up. I want a refund of that $70 and I am returning the one piece that came today. I am so disappointed with my first experience at Ashley.”
  • “The delivery people forgot to inser the fire place insert”

Return/ Replace:

  • “Need a replacement part”

Request for Information:

  • “Check my halance”
  • “How to insert leaf into Wendota dining table”
  • “Question power pack for 7810318”

Product/ Service:

  • “Broken piece”
  • “I placed a order and i don't get a confirmation”

Cards:

  • “Play Store order with the store they said they couldn't take credit card that corporate would call me back. I never received another phone call. I want to place the order.”

Staff:

  • “Irritated service”

Refund:

  • “A refund applied and then the funds were removed from my account again”

Payments and Charges:

  • “Charges incorrectly”

Other:

  • “Warranty”
  • “My recliner power source is not working check Outlets also Breakers still no power to Black Box”
  • “Paid for merchandise I dont have”

Ashley Furniture Rating Stats

1.8 out of 5 stars
based on 718 reviews
See all 2534 reviews

Rating stats

  1. 392 reviews
  2. 217 reviews
  3. 75 reviews
  4. 19 reviews
  5. 15 reviews

About Ashley Furniture

Top 5 Ashley Furniture Services

Delivery Service, Customer Care, Manager, Sales Manager, Repair

Top 5 Ashley Furniture Products

Sofa, Furniture Set, Table, Bed, Recliner

Top 5 Likes about Ashley Furniture

Design of furniture, Salesperson, Price, Salesman and manager were great, Horrible customer service

Top 5 Dislikes about Ashley Furniture

Horrible customer service, Customer service sucks, No one wanted to fix problem, Quality of furniture, Delivery service

Summary

Ashley Furniture Industries, Inc. is a privately owned company that was founded in 1945 and incorporated by Carlyle Weinberger. The company is headquartered in Arcadia, Wisconsin. It specializes in furnishings industry providing and manufacturing different upholstered dining, bedroom and living room furniture, bedding, casegoods, etc. The slogan of the company is: "We want to be the best furniture company". At the present time this is an international furniture company with stores in the United States, Puerto Rico, Mexico and Canada. In 2006 Ashley Furniture had to settle the civil action lawsuit was filed by American Century for the violation of the copyright laws.Give your house fresh life with stylish, new home furnishings.

Ashley Furniture reviews and complaints

Ashley Furniture is ranked 235 out of 1711 in Furniture and Decor category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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Ashley Furniture Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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