Ashley Furniture Contact Information

Toll-Free Number:

  • (800) 477-2222

Claim Process:

  • (608) 323-6139

Customer Service:

  • (800) 477-2222
  • (919) 973-1697

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Headquarters Address:

Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States

Social Networks:

Summary of Ashley Furniture Customer Service Calls


Customers Contact Ashley Furniture to Ask about:

Shipping and Delivery:

  • “Not all items delivered” , Review #1379577
  • “Check on delivery”
  • “My order was not fully delivered. I paid $70 for set up. I want a refund of that $70 and I am returning the one piece that came today. I am so disappointed with my first experience at Ashley.”

Return/ Replace:

  • “Need a replacement part”

Product/ Service:

  • “Broken spring on foot rest of recliner”
  • “Broken piece”
  • “I placed a order and i don't get a confirmation”

Request for Information:

  • “Check my halance”
  • “How to insert leaf into Wendota dining table”
  • “Question power pack for 7810318”


  • “Unprofessional sale reprentative”
  • “Irritated service”


  • “Apply for a credit card”
  • “Play Store order with the store they said they couldn't take credit card that corporate would call me back. I never received another phone call. I want to place the order.”


  • “My refund”
  • “A refund applied and then the funds were removed from my account again”


  • “Forgot password to myashleyworld”

Payments and Charges:

  • “Charges incorrectly”


  • “Costumer complaint”
  • “Bad business”
  • “Do you give beds to children without a bed ?”

Ashley Furniture Rating Stats

1.8 out of 5 stars
based on 750 reviews
See all 2586 reviews reviews

Rating stats

  1. 400 reviews
  2. 235 reviews
  3. 78 reviews
  4. 20 reviews
  5. 17 reviews

Rating trend

About Ashley Furniture

Top 5 Ashley Furniture Services

Delivery Service, Customer Care, Manager, Sales Manager, Repair

Top 5 Ashley Furniture Products

Sofa, Furniture Set, Table, Bed, Recliner

Top 5 Likes about Ashley Furniture

Design of furniture, Salesperson, Price, Salesman and manager were great, Customer service

Top 5 Dislikes about Ashley Furniture

Customer service, Customer service sucks, No one wanted to fix problem, Quality of furniture, Delivery service screwed me over


Ashley Furniture Industries, Inc. is a privately owned company that was founded in 1945 and incorporated by Carlyle Weinberger. The company is headquartered in Arcadia, Wisconsin. It specializes in furnishings industry providing and manufacturing different upholstered dining, bedroom and living room furniture, bedding, casegoods, etc. The slogan of the company is: "We want to be the best furniture company". At the present time this is an international furniture company with stores in the United States, Puerto Rico, Mexico and Canada. In 2006 Ashley Furniture had to settle the civil action lawsuit was filed by American Century for the violation of the copyright laws.Give your house fresh life with stylish, new home furnishings.

Ashley Furniture reviews and complaints

Ashley Furniture is ranked 243 out of 1815 in Furniture and Decor category

Area Served


Payment Methods

VISAMasterCardAmerican Express

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Ashley Furniture Stats

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