I was having bedrooms painted and new carpeting installed in my home while I was travelling on a month-long family obligation trip overseas.
Before I left, I wanted to purchase a headboard, footboard and nightstand, so that I could install them into my ‘new’ bedroom immediately upon my return.
I went to the Medford, OR, Ashley showroom and spoke to a salesperson who showed me a floor model with a ‘Blue Dot’ and “President’s Day Special” price of 50% off the prominently displayed, written, retail price of $1,848.
I was told that the model was discontinued, and that it may have a few minor marks. I inspected the bed, which did have a few minor marks, but I’m OK with that.
The bed was set up in the showroom with short (about 4 foot) side rails that were not the original parts. I assumed that it was a space-saving method. I did not see the original side rails. None of the other 15 or so beds were displayed in this “short bed manner
I authorized a charge to my credit card of $973; which included a $50 delivery charge. The store is 4.7 miles from my home.
I stressed the need for speedy delivery, as I was about to leave on my trip.
5 days later I had not heard anything. The receptionist stated that she had “not had e-mail confirmation” for the delivery.
The bed was delivered finally, 7 days after I purchased it. I was asked, by the drivers, to inspect the bed’s side rails which were ‘gouged.’
Although there was obvious damage, I reluctantly accepted that; as I thought that I had got a good deal on pricing.
Then I looked at the invoice.
It stated that the bed was sold “as is / no warranty.” The “no warranty” clause was NOT disclosed during the sales process.
I went to the Ashleyfurniturehomestore.com site and put in the part numbers-
The bed (B695) is not only a current model; but is priced at full retail price of $999 (on sale, right now, for $849 99)
The nightstand (B695-93) is also a current model and is priced at full retail price of $369.99 (on sale for $314.99)
The brand-new, full warranty included price for the items (that I saw listed at the store for $1,848) is actually $1,368.99!
I was sold damaged, “no warranty,” “discontinued” floor models for just 17% ($214) less than the cost of undamaged, brand new, fully-warranted items. Neither price includes shipping costs.
After a conversation with the store manager, ‘Julie,’ who explained that:
the Ashley web site “does not update in a timely manner,” and that it “does not show that the items listed are actually discontinued.”
the sales person was “doing her job” when she failed to disclose the ‘no warranty’ terms; as the store OWNER has a “set policy of removing warranties on ALL marked-down items.”
Julie did not offer an explanation as to why the display bed was setup without the damaged side rails in the store.
when I suggested that many of these trade practices are illegal; Julie went on the defensive, snapping at me that she would arrange to have the bed picked up, because she would not be “spoken down to” like that.
After refusing to adjust the pricing, in any way, as she -”could not compete with online pricing,” (even for her OWN STORE?) I accepted her suggestion that the store would come and pick the bed up on, Saturday, the day before I leave.
The charge has since been reversed on my credit card.
So why the negative feedback?
If I catch sometime stealing from me; confront them; and they then return the goods; it still does NOT mean that theft has not occurred.
There are several illegal and unethical practices involved in this transaction. Hopefully this review will serve as a warning to anyone planning on buying at any Ashley Furniture store.
Product or Service Mentioned: Ashley Furniture Headboard.
Reason of review: Pricing issue.