Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I brought bedroom from Ashley in Altamonte Springs, FL there were several deliveries of pieces of the order, some which were defective and returned by the delivery personnel upon opening boxes, after several weeks of delay, I decided to cancel the order. The store manager called and persuaded me to keep the less than perfect merchandise at a discounted price, I agreed and I now wished I had not.

The dresser drawers are falling apart and the mattress is falling apart as evidenced by a representative that was sent to inspect the mattress. Upon inspection, with pictures and measurement, it was decided that the mattress is defective. Their mattress is under warranty, Ashley acknowledges the defect but refuses to replace the mattress. My husband who has a documented back ailment is constantly complaining about what the mattress is doing to his back, I guess I will have to seek redress in the courts.

My advice to anyone contemplating buying furniture from this company to be cognizant of the saying "Buyer Beware". Altamonte Springs store customer service is awful, subpar.

Product or Service Mentioned: Mattress.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: replace the extremely defective mattress.

I didn't like: Customer svc at the altamonte store is non existant, And rude, Expecially the front desk personnel, Extreme poor quality, Scheduled deliveries not complete.

Company wrote 1 public responses to the review from Jun 14, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,


Sunnyvale, California, United States #1339999

You can take them to Small Claims Court. If you can, print out some reviews (and there are many) of this company to bring with you.

You May Also Like