2 comments
Not resolved

I brought bedroom from Ashley in Altamonte Springs, FL there were several deliveries of pieces of the order, some which were defective and returned by the delivery personnel upon opening boxes, after several weeks of delay, I decided to cancel the order.The store manager called and persuaded me to keep the less than perfect merchandise at a discounted price, I agreed and I now wished I had not.

The dresser drawers are falling apart and the mattress is falling apart as evidenced by a representative that was sent to inspect the mattress. Upon inspection, with pictures and measurement, it was decided that the mattress is defective. Their mattress is under warranty, Ashley acknowledges the defect but refuses to replace the mattress. My husband who has a documented back ailment is constantly complaining about what the mattress is doing to his back, I guess I will have to seek redress in the courts.

My advice to anyone contemplating buying furniture from this company to be cognizant of the saying "Buyer Beware".Altamonte Springs store customer service is awful, subpar.

Review about: Bedroom Furniture.

I didn't like: Customer svc at the altamonte store is non existant, And rude, Expecially the front desk personnel, Extreme poor quality, Scheduled deliveries not complete.

Review #1061021 is a subjective opinion of a user.

1.5
Product or Service Quality
Website
Value for money
Style and Design
Warranty
Customer service
Advertised vs Delivered
Staff
Delivery Service
Reliability
Diversity of Products or Services
Price Affordability
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Mattress
Reason of Review / Monetary Loss Poor customer service / $1200
Preferred solution replace the extremely defective mattress

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
AshleyFurnitureCares
#1340792
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience.Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box.We would be happy to try to help.

Thank you,

Daniel

Anonymous
Sunnyvale, California, United States #1339999

You can take them to Small Claims Court. If you can, print out some reviews (and there are many) of this company to bring with you.

You May Also Like

Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture Durablend Leather Rocker Recliner Review Ashley Furniture "Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that..." Read more Very Poor quality of Ashley Furniture & really Bad Customer service Ashley Furniture "We bought dining table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs...." Read more Ashley Furniture - AVOID ASHLEY AT ANY COST Ashley Furniture "We bought dinning table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs...." Read more Old Navy - Sports tanks Old Navy "There is currently a *** poor selection of sports tanks with built in *** pads. I'm way too lazy to wear sports bras and I'm sure I'm not alone in..." Read more Letgo - SCAM----THIEF Letgo "POSTED MY COMPUTER ON WEBSITE, GOT AN OFFER TO BUY FOR POSTED AMOUNT. SETUP ACCOUNT WHAT SUPPOSEDLY WAS PAYPAL (BUT WASN'T) AND I SENT THE ITEM TO AN ADDRESS IN..." Read more Dont buy a polygroup pool Polygroup "The pool tube leaked air from the beginning we found about 6 holes after filling it up and thats the ones we have found clearly there are more because it..." Read more Bonanza - No Sales with over 200 items Listed Bonanza "I decided to try Bonanza in May of 2017 because I have been with Ebay nearly 20 years and am sick of their nonsense. Well, all of my Ebay listing..." Read more