11521 Bluegrass Pkwy, Jeffersontown, KY 40299, USA
Not resolved

Update by user Jan 26

Ashley Furniture corporate office reached out to us. After reviewing the pictures we sent they have swapped out our complete set for a brand new one. Thank you to Ashley for doing the right thing.

Original review posted by user Jan 05

We purchased the Tyler Creek Dining room table and chairs through the Ashley Store in Louisville, KY. We thought we found what we were looking for finally.

Pretty quickly all the chairs (we bought 6) were splintering everywhere - we have pictures as proof. As for the table, within a few months it is fading in places, the finish is peeling and it appears that none of this was sealed properly. When you spend this money one would think putting a cup on a table wouldn't destroy it. We have reached out to several people, including the store manager - and they say it is not a defect.

They refuse to respond to us in writing as to why they won't cover the warranty, nor have they even sent anyone to look it. We are well within the manufactures warranty as well. The set we received is defective and if you search reviews on other sites you will see we are not the only ones having these issues.

Ashley refuses to stand by our warranty. Buyer beware in a few months you will be disappointed too.

Product or Service Mentioned: Ashley Furniture Tyler Creek Wood Furniture Set.

Reason of review: Damaged or defective.

Monetary Loss: $1500.

Preferred solution: Full refund.

Ashley Furniture Pros: Glenn the salesman.

Ashley Furniture Cons: Poor quality and lack of customer service.

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