Not resolved
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
2 comments

Visited Ashley in Gastonia NC on Black Friday 2016, Brendan was my sales person as I have bought things from him in the past.I was looking for a mattress after finally picking the Destin shore Ltd the paper work was done and I was given my delivery date of Dec 7th.

The mattress was delivered so my brother signed for it, I was in Boston for my grandfathers funeral. when I returned it was the wrong mattress. I did not receive the DS Ltd that I had picked while in the store, I got the Anniversary edition Ashley sleep which is not even a pillow top. I called the corporate office right away and the local store and they both said because I didn't call within 24 hours I was stuck with the mattress.

I could not exchange it or get my money back. I ask if they wanted a copy of the death certificate and they said it would not do any good and I didn't qualify for the sleep guarantee. I wanted to verify the model number on my receipt to see if they mixed up the order and looks like they charged the price of the Ltd but put in the model number of the anniversary. I was even told I should buy the $119 mattress cover because if the mattress got one spot on it the warranty would not be any good.

All I want is what I picked out in the store the DS LTD. I ask them if I was supposed to pay 1200 for something I didn't even order and they said yes because I didn't call within 24 hours. I tried to explain I was in Boston arranging a funeral and they didn't care they just want that money and don't care about the customer at all.

Do not shop at the Gastonia store I know i'll never go back!!!pic on L what I wanted Pic on R what I got see the problem?

jdameron07 wrote the review because of return, exchange or cancellation policy at Ashley Furniture and attached photo s. Reviewer claimed that he or she lost $1257 and wants Ashley Furniture to have the product delivered.

The most disappointing in user's experience was were not helpful at all and did not deliver what was ordered could not return. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Ashley Furniture and ashley furniture customer care for you to read. This information may help you with your purchase decision.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Hampton, Virginia, United States #1255776

You need to report them to BBB. It's a tedious process, but worth it.

Anonymous
to Anonymous Charlotte, North Carolina, United States #1256070

Done!! Thanks.

You May Also Like

Ashley Furniture - Awful Quality! Ashley Furniture "Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies,..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture - Why you should never buy any furniture from Ashley Ashley Furniture "...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more