Not resolved

We purchased the Sonoma Saddle Leather Sectional from Ashley Furniture on 09/02/2009.It was delivered 09/15/2009.

The wedge had a "pick" or hole in the leather. On 09/19/2009 one of the recliners over extended / broke. On 09/23/2009 the other one did the same. In mid-October (I apologize I do not have the exact date) they sent a repair man out to determine how they would fix these problems.

The representative determined that the leather on the wedge would have to be replaced and all the hardware on both recliners would have to be replaced as well. Ashley then orders the parts and has them delivered to our home. We have two giant boxes & a good sized tube taking up 1/2 our dining room for Thanksgiving. When I call to schedule an appointment I am told we did not receive all the parts yet so we have to wait.

A week later we receive another package. I call on 11/30 and leave two voicemails. I call on 12/01 and leave two more voicemails. I call again on 12/03 and leave another voicemail advising "Melissa" that they will have our sectional fixed by Christmas BEFORE our friends and family come in.

She finally calls back on 12/03 and sets a repair date on 12/09. The repair man comes out and opens the boxes. The parts that Ashley sent to repair the recliners are BROKEN!!!!!!!! Then he opens the package with the leather (he opens with his hands, not a knife) and it has a slice in it!

We have now also noticed that the hide-a-bed couch side of the sectional is leaning to the right...so all three pieces of the sectional are damaged.We have called and left another two messages for "Melissa" and have yet not received a call back...surprise, surprise...

Review about: Sonoma Saddle.

Review #164032 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
joe
#94045
your fault for buying an uglyass couch in the beginning - lose some weight and it will not break
all i can say is
#93583
call your head office involved over the store you purchased it from believe me start saying i want a complete refund and to end service they will fix it if they dont take legal action and you will get your money back if you have proof and documents stating all that has happened and go somewhere to get a better quality of furniture

You May Also Like

"Approximately 1 1/2 years ago we purchased the Knox sofa and loveseat from Ashley furniture. These 2 pieces of furniture are the worst quality furniture that I have ever purchased...." Read more
"Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs. First, delivery takes at least three weeks. Second, we bought insurance and have had to..." Read more
"Purchased a the durablend couch with recliners and loveseat. The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but..." Read more
"We bought 2 recliners. Both recliners cracked at the top. When I called she stated that the warranty was only a year and was up juat a couple of days...." Read more
"Vivamus aliquet elit ac nisl. Nunc nulla. Cras id dui. Praesent metus tellus, elementum eu, semper a, adipiscing nec, purus. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo...." Read more
"From their tracking site, "Delivery could not be completed - Additional information required". I have the same address I've had for 7 years. I order vitamins online every month to..." Read more
"RoulettePhysics.com is a scam run by convicted scammer Steve Hourmouzis who has done jail time for scamming investors through an illegal pump & dump scheme and is now scamming roulette..." Read more
"o after being a thumbtack pro since 2013 when the company first made their initial day break, I received an email at 4 AM this morning telling me that my..." Read more