My new love seat was delivered with a tear in it and Ashley Furniture wants to repair it and I refused at the time of delivery and requested they put it back on the truck.I was told that they will replace it, but customer service has to contact me first and they will put the order in to replace it then.
I was told by Emily (CSM) that I should have read the policy. I would follow policy if it had happen by me or after the delivery.
I refuse a new repaired piece of furniture.
I will not except a repaired piece of furniture that I did not cause the damage to, it was brand new and I paid a brand new price for it and now I am being told it's policy.Pam C.
Review about: Ashley Furniture Delivery Service.