My new love seat was delivered with a tear in it and Ashley Furniture wants to repair it and I refused at the time of delivery and requested they put it back on the truck. I was told that they will replace it, but customer service has to contact me first and they will put the order in to replace it then.
I was told by Emily (CSM) that I should have read the policy. I would follow policy if it had happen by me or after the delivery.
I refuse a new repaired piece of furniture.
I will not except a repaired piece of furniture that I did not cause the damage to, it was brand new and I paid a brand new price for it and now I am being told it's policy. Pam C.
Review about: Ashley Furniture Delivery Service.