Live Oak, Texas
0 comments
100% full Not resolved

Purchased a table four chairs and a bench from this store on Monday May 25th.The furniture was delivered today Thursday the 28th of May.

The pedestal legs are wobble because they decided to use the wrong kinds of nuts and bolts. I called customer service and was told that no one would be available to fix it until Wednesday next week. I then asked that they come and pick it back up and was told no because it was past the 48 hours for canceling. I explained that if i didn't know there was a problem until delivery then how could I cancel.

I was told that the delivery people that just walked out of my door would be unable to come and fix the problem because they are two deliveries away. I was told I couldn't take it to the store or the warehouse because "they don't do that". After trying to get the customer service rep to resolve the issue and her talking over me I asked to speak to a supervisor and was told in a very rude way that they are going to say the same thing. After speaking with the supervisor I was told the delivery people REFUSED to come back and fix the problem.

I am now stuck with a table that cannot be used that is taking up space in my entry way until Wednesday and no way to return it.I am a loyal customer to this store having purchased a bed, living room set and more from them but after the way I was treated today I will not be buying here again nor will I recommend them anyone.

Review about: Table.

I didn't like: Quality of assembly.

Review #641923 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problem with delivery / $119
Preferred solution Price reduction

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more
"...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more
"I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013... 18mos later, every piece is peeling and..." Read more
"I have tried to get a different mattress with Ashley furniture bc they stearns & foster they brought me had a black stain on it and had divets in..." Read more
"Posh Mark's policies make sense and sound fair, until one needs them. PM policy states item must be returned within 3 days or the sale is considered final. PM makes..." Read more
"On March 24, 2017 I requested a ride a driver accepted the trip, the app showed that i had been picked up and that we were on our trip. The..." Read more
"If you go to that page you will see what Greystar does! I have went and reviewed other properties owned and operated by Them And Eastern Arcadia Investments, and apparently..." Read more
"anchor your assets lease guaranty that goes by anchoryourassets.com and anchoryourassetsinc.com advertises that you get an apartment approval without "paying a dime" upfront right on their webiste, front and center...." Read more