Live Oak, Texas
0 comments
100% full Not resolved

Purchased a table four chairs and a bench from this store on Monday May 25th.The furniture was delivered today Thursday the 28th of May.

The pedestal legs are wobble because they decided to use the wrong kinds of nuts and bolts. I called customer service and was told that no one would be available to fix it until Wednesday next week. I then asked that they come and pick it back up and was told no because it was past the 48 hours for canceling. I explained that if i didn't know there was a problem until delivery then how could I cancel.

I was told that the delivery people that just walked out of my door would be unable to come and fix the problem because they are two deliveries away. I was told I couldn't take it to the store or the warehouse because "they don't do that". After trying to get the customer service rep to resolve the issue and her talking over me I asked to speak to a supervisor and was told in a very rude way that they are going to say the same thing. After speaking with the supervisor I was told the delivery people REFUSED to come back and fix the problem.

I am now stuck with a table that cannot be used that is taking up space in my entry way until Wednesday and no way to return it.I am a loyal customer to this store having purchased a bed, living room set and more from them but after the way I was treated today I will not be buying here again nor will I recommend them anyone.

Review about: Table.

I didn't like: Quality of assembly.

Review #641923 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problem with delivery / $119
Preferred solution Price reduction

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are..." Read more
"I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling..." Read more
"We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more
"Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more
"Dr. Bassada who works for Economy Dentures left rotten teeth in my mouth never completed my upper denture and tried to charge my insurance $350 to pull one tooth that..." Read more
"Extraship: Cheap Courier Shipping & Parcel Delivery | Send a Package Can I pick up a package at the post office? Web Tracker is Web based shipment tracking Solution which..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more
"I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with..." Read more