Ashley Furniture - Delivery sucks, wrong item delivered, incomplete pieces, repair tech lied to me, extremely POOR quality. Unethical reps.
I bought several pieces of furniture including a dining set for Christmas as I was expecting family for the holidays and really needed the extra pieces. I was assured and reassured that the pieces will be delivered by mid December.
Only one piece arrived before the Christmas and despite several calls, my furniture was not delivered in time so we had to sit on the floor. It took at least five deliveries and about three months later to finally get all the pieces...but that was only the good part. Ashley sent an incomplete sofa table that was left unbolted and pushed against a wall missing parts. I have a toddler and a 3 year old who almost got severely injured because the sofa table fell and missed hitting them by a few inches.
My dining table did not show up until January, damaged with parts of the wood flaking off on the leaves which appears to be pressed wood. Immediately I called and reported this issue and was told that they will send a tech to repair the leaves. The tech came and touched up the leaves and assured me that the table will be replaced since it was impossible to fix the chipped wood. I later called Ashley and was told that according to the tech's report, the chipping was my fault and they would not replace the table.
I was shocked in disbelief.....it is NOT my fault. It puzzles me how dishonest and unethical that tech was to tell me one thing and report something else. The customer care person also dismissed me saying that there is nothing she can do. I am SO SO DISAPPOINTED in Ashley's staff lack of ethics and for lying to me.
I will NEVER purchase anything from this store ever again. Try Haverty for quality, price and integrity.
Sorry Ashley, my $15,000 spent in your store was not enough to keep me as a customer? The lies were worse than your poor quality!!
Product or Service Mentioned: Ashley Furniture Table.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Ashley Furniture Pros: Salesman.
Ashley Furniture Cons: Delivery, Quality, Lying rep that fixed furniture.