Update by user Nov 19, 2015
Has been over a week since incident and NOTHING. way to have great customer service
Original review posted by user Nov 11, 2015
My husband and I were in the Las Vegas Ashely Furniture store off , MLK, getting ready to purchase furniture. My husband had to leave the store to go to the car to get his license, as he came back in the store, the woman that was the door greater at the time, told him " oh i remember you, you just left, you all look the same anyway, you look like Jay Z."..
Now, my husband is African American, and we have NEVER been more insulted and felt discriminated against more then we felt at that time. My husband and I took the paperwork and left the store right away. The next morning i called their corp office to file complaint, the gentleman on the phone offered a $50 giftcard for our trouble. NOT accepting that offer at all, Then I get a call from store manager, only to have to tell the story again, and to be told, well did you purchase furniture or can i still be of assistance to you.
I advised him we will NOT buy from here and that I bought elsewhere about an hour after. Was told that he would look into this and get back to me if needed, have YET to here Anything from him.
Please think twice before buying from here, obviously this type of behavior is ok.
Product or Service Mentioned: Ashley Furniture Manager.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Let the company propose a solution.
Ashley Furniture Cons: Worst experience of my life.