We are very disspleased with Ashley furniture, we recently bought a dresser for our three year old's room at ashley, when we bought dresser home, opened box and saw the whole side was busted on it, called the furniture store in Merdian MS, they told us to bring it right back, we drove 50 miles up there to return this dresser. We were told by a manager that night that a technician would be there Tuesday to inspect it, inspect what?
it was damaged, but we left and went home. My husband also asked if it would be possible to get money back, well all sales are final they say!!! BUT we could have in store credit, well who wants that, not us!! So tuesday came and went no call from them, no call wednesday either, finally we call them thursday and they tell us they will repair the dresser, we explain that we do not want them to repair it, it was brand new, we want a brand new one if anything, but would rather have money back, then we are told again that we can have in store credit or get a refund but we will be charged a 25% restocking fee, and 25% restocking fee for damaged furniture!!!
So now we have no dresser no money and we are still waiting for someone to call us back yet again!!
Please don't buy from them, or you will regret it!!!
Product or Service Mentioned: Ashley Furniture Repair.
Monetary Loss: $405.