869 views
New Reviewer
1 comment

Ashley furniture in Fairfield Ca. sold me a bed frame with a Tempur-pedic mattress Eastern King stating the frame would fit the mattress. Upon delivery the standard box spring was too high, Ashley ordered a low profile box spring. After delivery noticed the frame had damage and there is a four inch gap between the mattress and frame. Called Ashley they set up a technician to come look at it after delivery of the low profile box spring. On Friday 6/8/12 delivery of the new box spring was attempted again still too high called Ashley they have now ordered an "Ultra Low box spring" still not addressing the issue of the 4 inch discrepancy. Saturday 6/9/12 the technician (may I add is a contractor for Ashley) arrived and claimed I either had to get a custom frame and that the 4 inch gap was normal. I then called Ashley as that is not acceptable they directed me to Corporate Customer service for the return of all items. I have since called Mancini's sleep ware spoke with Ian sales rep, Sleep Train David salesrep and Tempur-pedic Chris who advised Tempur-pedic does not make their mattresses different sizing and the 4 inch gap is not standard and by no means normal. I called corporate office and they refused to do a return due to the box spring on order and referred me to the store. I called the store who referred me back to corporate office for the return. I asked to speak to a supervisor at corporate office they are refusing to accept a return because the contracted technician recommends that there is nothing wrong with the frame or the 4 inch gap.

This is a big issue if I trip getting out of bed because the mattress is not flush and there is a gap that Ashley claims is normal they are going to have a larger law suit.

All I am asking for is a simple return because I was lead to believe by their salesperson Lucas everything was compatible. Come to find out it is not. Also I have found out that Tempur-pedic will not warranty any of their mattresses without their box spring supporting it which the salesperson at Ashley also failed to tell me until Friday 6/8/12.

Location: Napa, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

This narritive is so likely.

Since i too have had an unacceptable situation with out going in my own story, this company has filled *** in the furniture industry.

(There are no more. Chain furniture stores) there fore these people feel they can do what they want to do, bull ***, i will never spend another dime anybody else on board?

Ashley Furniture Reviews

  1. 874 reviews
  2. 424 reviews
  3. 169 reviews
  4. 49 reviews
  5. 36 reviews
Ashley Furniture reviews