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Exchange, Refund and Cancellation Policy
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Update by user Jun 23

Customer service rectified the problem.

Update by user Jun 23

Customer service honestly rectified problem.

Original review posted by user Jun 22

Problems with Durablend.Will not honor warranty unless I sign a release of liability.

Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace set. Only if I sign a release of liability they will exchange the cushions covers. There is a class action lawsuit in Florida against them because of this problem.

I gave up on my case and will put this POS in the garbage where it belongs.

I will never, ever buy from them again.Sales guy said this was stronger than leather and will last longer.

Review about: Ashley Furniture Sofa.

Reason of review: Damaged or defective.

Monetary Loss: $1200.

Preferred solution: Full set replacement..

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