Update by user Jun 23, 2017
Customer service rectified the problem.
Original review posted by user Jun 22, 2017
Problems with Durablend. Will not honor warranty unless I sign a release of liability.
Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace set. Only if I sign a release of liability they will exchange the cushions covers. There is a class action lawsuit in Florida against them because of this problem.
I gave up on my case and will put this POS in the garbage where it belongs.
I will never, ever buy from them again. Sales guy said this was stronger than leather and will last longer.
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full set replacement..