Do NOT do business with Ashley Home Furnishings in Elkton, MD. I learned the hard way that every Ashley store is independently owned, and the customer service standards at the Elkton store are pathetic. I purchased a leather living room set from them in November. When the set arrived there were scratches on the leather and the recliner was poorly assembled. Ashley in Elkton has refused to replace the pieces, insisting that they will repair them.
I called customer service at least a dozen times in November and December, and every time the customer service rep said they would talk with their supervisor and call me back. NO ONE EVER CALLED BACK – NOT ONCE. I finally went back to the store to complain in person. The in-store manager wouldn't even talk to me, insisting that I deal with his customer service people. Customer service cited store policy, as determined by the independent owner. I asked for the owner to contact me, but he or she never did.
I continued to call the store several times a week, and the pieces were finally picked up for repair on Jan. 9. They were supposed to be repaired and returned on Jan. 11. I wasn't at all surprised when I got a call from them an hour AFTER the pieces were supposed to be delivered saying they weren't ready yet.
So, bottom line, I spent $ thousands at Ashley in November on a living room set, and it STILL isn't in my living room.
STAY AWAY! TELL YOUR FRIENDS!
Product or Service Mentioned: Ashley Furniture Recliner.
Monetary Loss: $3000.