Austin, Texas
Not resolved
0 comments

We bought two recliners. They had a limited warranty on the springs.

We had two springs that broke in one of the chairs. We called customer service they said they would send someone out for $87.00 to inspect and see if it was a manufacturing defect. I said, I only wanted the two springs, I did not need them installed. They called back and said the item was discontinued and they could not get the parts even though the warranty was still within the time frame.

I consider this the poorest form of customer service!

They did not even attempt to help us solve our problem, just blew us off. Bad form for a company that spends in the millions advertising to get customers in their store and then will not take care of them when they have even a simple problem !!!!!We intend to make it our personal mission to make the public aware of the horrible customer service!

Product or Service Mentioned: Ashley Furniture Customer Care.

Monetary Loss: $20.

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