Not resolved
1.0
Details
1 comment

Long story short. Bought couch and recliner from local store.

Threw out a beautiful couch because my husband needed the automatic push button recline feature (he is disabled with a serious back injury). Loved the product until about a year and a half later. Wrote Ashley and was told no go because it was over a year old. Who replaces a sofa every year?

Called local store and did the phone tag thing. After months sent picture several times. They say they never got them. Funny I send pictures all over the world with no problem.

Finally just give up on the local store. I now have to cover my entire sofa with a blanket. It looks camaflouge but nasty. I have to sweep everyday because more is falling off.

I make sure when someone visits, I let them know this is an Ashley product and what they won't do. They sold the Ashley sofa and recliner not the local store. THEY should replace it for free. I see my same pictures on facebook very often.

I'm sure that is Good for Ashley business. This is so sad because I know people who swear buy the Ashley name. Won't for long. I have now decided to share my problem every day with some one I know.

Keep them from making the same mistake. Just Sayin!

Product or Service Mentioned: Ashley Furniture Sofa.

Reason of review: Damaged or defective.

Monetary Loss: $1400.

Preferred solution: Give me another sofa and recliner Free with power recline. .

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#890804

Our sofa and live seat is fall apart too. The material is so cheap and there's holes in every cushion.

We've had our set for approximately a year and a half also. We bought the guardsman protection plan and they denied our claim saying they do not cover that type of damage. We bought the plan based on the advise of the sales people at Ashley.

Cheap cheap furniture that we are now stuck with. I will never shop Ashley again!

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews