My husband and I purchased a bedroom set in March from Ashley and since then we had to have them come out two to three times to get issues resolved with the bedroom set. We had some scuffs and there is a gouge on one of the rails. It was ridiculous because I called and told them all the issues to send a tech out. When they came, I wasn't home so my husband was there for reference. Well, my husband forgot about the gouge, so the tech didn't even mention it and left after fixing the scuffs only.
I found out, called the company and they had to resend the tech another day. Such idiots. They knew it was a problem and I am sure it was on his paperwork, but hey, why bother if the customer doesn't say anything at the time?
We have had to have the company send us handles from the dressers at least three times since they have broke. Also, we finally got the replacement rail and the hooks that latch to the headboard and footboard are on upside down, so my husband has to unscrew them and reattach them the correct way.
Overall, I will never purchase from this company again. I thought spending $3300 would ensure a nice set and so far, I have had way too many issues to consider it a good purchase.