I went to Ashley’s of Midland on October 4th to purchase furniture for my whole house. After picking out what I wanted I went to the front to do the paperwork and just prior to giving them the credit card, I was informed that it would be 2-6 weeks before it could be delivered.
I told Alex (My Salesman) that I could not wait that long and I would cancel and go elsewhere. Alex asked me to give him a few minutes to see what he could do about getting the date moved up. He went to talk with George the manager on duty at the time, George said he made some phone calls and found all then furniture that I ordered and would guarantee delivery within 2 weeks. I did get delivery 13 days later but I did not get the couch for the living room, my sons twin bed came without the foot board which made the bed unusable because it is part of the frame and they charged and sent me a full size mattress for the twin bed, 2 out of three bar stools came but they were both damaged so had to go back, the hutch for my desk did not make it but a desk that I did not order but was charged for came, the dining room server/table didn’t make it , and they sent and charged me for a queen box spring which can’t be used on the bed I ordered.
I called the store to find out what happened and was informed by Alex that he would check into it and call me right back. I did not receive a phone call back and went to the store the following day October 18 and I was told he was not in so I talked with George the manager again and he promised me he would check into it and find out what happened. After me making several calls to Ashley’s with no one calling me back I again went to the store to find out what was happening with the furniture I ordered and the credit due to me for the furniture the charged me for that I didn’t order. Needless to say I am quite annoyed with them by now and while I was talking to Alex a man that identified himself as Sam the brand new general manager stepped in and personally guaranteed he would look into it and call me back on October 23rd as I had come to expect from anyone in that store I did not receive a phone call back so I called him again on Oct 25th and he apologized saying he was working on it and had to get with his vice president to get it squared away because there were so many problems with the order.
Once again he promised and guaranteed he would call me back that day. As usual no one called me back.
I am in management myself and I know that the employees can’t be any better than the management they work under and this store has been the worst shopping experience I have ever dealt with I use to think that buying a new car was the worst but that doesn’t hold a candle to dealing with Ashley’s. I strongly suggest that you shop elsewhere and avoid the headache I wish I would have.
Reason of review: Damaged or defective.