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2.3

I purchased a Durablend sofa from Ashley for a room where it would hardly be used. When used it was on one side.

It cracked and peeled where it was used- just peeled off to expose foam underneath!!! It was ok because i had purchased the Guardsman protection agreement which was sold to me under the guise of โ€œit covers ANYTHING and EVERYTHING!โ€ So i felt good about purchasing a couch with DURABLE literally in the name and a protection plan. After discovering the damage i went to Ashley to get a copy of my sales receipt to submit to Guardsman. When there the salesmen (2 men and 2 women) were telling me how lucky i was the couch lasted as long as it did as Durablend peels all the time.

Really? It is common knowledge yet u sell this crap?

I then submitted my claim and was denied because it falls under Manufacturing Defect. So who pays for this now?

Reason of review: Bad quality.

Location: Chicago, Illinois

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