Ashley Furniture - DURAble Durablend? No way
I purchased a Durablend sofa from Ashley for a room where it would hardly be used. When used it was on one side.
It cracked and peeled where it was used- just peeled off to expose foam underneath!!! It was ok because i had purchased the Guardsman protection agreement which was sold to me under the guise of โit covers ANYTHING and EVERYTHING!โ So i felt good about purchasing a couch with DURABLE literally in the name and a protection plan. After discovering the damage i went to Ashley to get a copy of my sales receipt to submit to Guardsman. When there the salesmen (2 men and 2 women) were telling me how lucky i was the couch lasted as long as it did as Durablend peels all the time.
Really? It is common knowledge yet u sell this crap?
I then submitted my claim and was denied because it falls under Manufacturing Defect. So who pays for this now?
Reason of review: Bad quality.
Location: Chicago, Illinois
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