Ashley Furniture - Durable Loveseat peeling and falling apart

9 of 2083 Ashley Furniture reviews

We bought the 5 Year warranty because the sales rep said this way you have piece of mind, as it will cover any damage!Well that is not true.

We contacted the warranty company and Ashley, and they will not assume any responsibility. After researching online I see there are many folks that have experienced similar issues with the Durablend material just flaking off, it looks absolutely horrible. We don't even use these love seats that much!!!! It is really bad that Ashley doesnt care, but it is even worse that we paid for a warranty it doesn't cover the damage!

They felt no obligation to remedy the problem or compensate for the damage. Their comment was if you had damaged the love seat with nail polish remover we would provide coverage from your warranty.

Ashley said we don't provide coverage material failure.Seriously!!!!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Advertised vs Delivered
Product or Service Quality
Reliability
Customer service
Warranty
More

Reason of review:
Warranty issue
Preferred solution:
Let the company propose a solution
Monetary loss:
$577
Product or service
Ashley Furniture Furniture Warranty
Review category
Furniture and Decor
review #1006093
Had an experience with Ashley Furniture? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
9 of 2083 Ashley Furniture reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ashley Furniture. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Ashley Furniture.
Filing a new complaint about
×