We bought the 5 Year warranty because the sales rep said this way you have piece of mind, as it will cover any damage! Well that is not true.
We contacted the warranty company and Ashley, and they will not assume any responsibility. After researching online I see there are many folks that have experienced similar issues with the Durablend material just flaking off, it looks absolutely horrible. We don't even use these love seats that much!!!! It is really bad that Ashley doesnt care, but it is even worse that we paid for a warranty it doesn't cover the damage!
They felt no obligation to remedy the problem or compensate for the damage. Their comment was if you had damaged the love seat with nail polish remover we would provide coverage from your warranty.
Ashley said we don't provide coverage material failure. Seriously!!!!!
Product or Service Mentioned: Ashley Furniture Sofa Warranty.
Reason of review: Warranty issue.
Monetary Loss: $577.
Preferred solution: Let the company propose a solution.