Pharr, Texas
Not resolved

Head rest at Love seat is peeling off, Ashley will not honor warranty without barcode tag. I was not aware of any barcode tags and if so important why is not kept somewhere else?

I contact store where living room was purchased but they are giving me the run around. in the meantime I am stuck with a filthy looking love seat in the middle of my living room.

I think that Ashley furniture should warn customers of such tags and issues if not kept properly, how can I tell if it had one from the beginning? I never thought I tag will make such a difference on the way that I used to see Ashley furniture and the way I see it now...what a ripped off.

Product or Service Mentioned: Ashley Furniture Loveseat.

Reason of review: Warranty issue.

Monetary Loss: $2800.

Preferred solution: Honor warranty and replace my living room set..

Ashley Furniture Pros: Friendly salespersons.

Ashley Furniture Cons: Quality of the products, Quality of the product and honoring warranty.

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