Update added by user Dec 24, 2015
NOV 2015 Ashely Furniture Corporate Refunded in Full the Cost of the Furniture with Tax.They offered me a Full refund it I would re-select something from the Store.
I didn't want to pursue anything further. I had hoped for a full cash refund so I could go to another store, but felt since they were attempting to make a wrong right, I took it.
Once I re-selected I purchased a Sectional with Top Grain Leather and a Full Ottoman, which cost me $700 more...but Ashely Store Mgr gave it to me for $100 and Free Delivery.
Original review posted by user Oct 05, 2015
I purchased this set in July 2012 since then it started Cracking and Peeling.I had also purchased the Extended Warranty.
Since I had that warranty I called and was informed that they could not fix or replace the Sofa/Love Seat. After reading on the internet about how so so many people are having the same problem I have tried to reach out to Ashley Furniture Store in Long Beach, CA and the Corporate Offices but to no avail. With this many complaint that i have seen on BBB.org and Consumer Affairs I think it's time we all should see if we can get a Law Firm to settle this for us.
Ashley Furniture willingly sold a Product they knew was a defect.I found cases Months prior to me purchasing it.
More Review Details
|Exchange, Refund and Cancellation Policy|
- Reason of review:
- Damaged or defective
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Ashley Furniture Durablend Sofa
- Review category
- Furniture and Decor