Bought a power lift chair, the bolt that supports the main lift motor broke. I have been waiting since the first week of June 2021 for a replacement part.
I received a call from the warranty company, but because I did not return their call quick enough, they cancelled my claim without letting me know that it had been cancelled.
Now here it is Nov. 29, and I still cannot use my lift chair. I opened another claim and was told it will be 14 to16 weeks for the part to get here.
I know there are shipping problems right now and that is not really my issue. It is how my claim was cancelled with out notice and I had to find out on my own.
I will NEVER buy or recommend Ashley's for this reason and all the other issues that other people have had on this review site.
User's recommendation: DO NOT buy Ashely's products and NEVER expect extended warrant company to be of help.
Monetary Loss: $700.
Preferred solution: Deliver product or service ordered.
Location: Irving, Texas
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