Not resolved
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

We purchased a full living room set Memorial day.Delivery was timely.

First the electric love seat was not installed correctly and stuck in an open position. We had to wait 3 weeks to have it fixed. Second reclining sofa had a large gap between the back and the seat and 2 tables were faux marble and the covering was bubbling on them. waited another 3 weeks for someone to "look" at it and determine what was needed.

Attempted to fix the sofa and ordered 2 tables to replace them. also ordered extra stuffing and new USB port for console of love seat as well as a new cover for the console. 2 Weeks later tables to be swapped out and they call and can only swap one as the other is damaged. Also the rest of the stuff is being shipped to our house in pieces and we are to call when all arrives to set up yet another time to have someone come out and work on the furniture.

Also wait for second table to come in and set up delivery. Each time taking a 4 hour window out of the day for service.

I have had the furniture 9 months and have had to make numerous calls and appointments each with excessive delays.They Customer care center is by far the rudest group of people I have encountered.

Review about: Ashley Furniture Furniture Set.

Reason of review: Bad quality.

Monetary Loss: $4034.

Preferred solution: Full refund.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Ashley Furniture - Horrible Quality Ashley Furniture "Approximately 1 1/2 years ago we purchased the Knox sofa and loveseat from Ashley furniture. These 2 pieces of furniture are the worst quality furniture that I have ever purchased...." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture Durablend Recliner Ashley Furniture "I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more