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Same here. Platinum Warranty sends a Tech out to inspect my couch and loveseat. Tech says mechanism is broke on couch and needs to be fixed and tear in love seat was not a seam. Tech takes pictures, and tells her that they're both covered. Platinum Warranty calls wife...
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#1337085
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Ashley Furniture - Mattress nightmare

Ashley Furniture - Mattress nightmare
I purchased my mattress on 2/2018 my back and arms hurt instantly but my husband had no complaints. On 7/2018 he started complaining same body aches we called Ashley to report our situation they sent inspector out today I called to follow up they said it’s sunk in 1 inch only we have to wait for a half of inch to sink in REALLY!!!!!
2.0
Details
Staff
#1311780
December2017 i visited Ashley furniture in Sarasota, FL. i was liking to purchase two end tables as a gift for my parents. the salesman named Jose was polite & helpful. he assured me that if my parents did not like the gift, they could return them for a full refund. of...
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1.8
#1262721
I had picked out the sofa that I had wanted but found it lower at 2 other competitor stores nearby. I decided I'd call Ashley to see if they could do better on price. Spoke w a salesman and after a very productive conversation he 'wanted to earn my business' so he came...
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1.0
I didn't like
  • Entire experience
#1255012
I know these sales guys are on commission but are good at ticking me off. This happened the day before Presidents Day. I entered the store with a salesman at the door that greeted me. I said I'm fine but I'm just looking around. I was there for an hour and the entire...
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1.3
I didn't like
  • Salesmen stalking customers
#1192526
I purchased a couch at Ashley on Friday in Altamonte Springs, FL. I had never shopped at Ashley before and found the staff very friendly and helpful. At the time of my purchase (paid in full) of the floor model I was told my couch would be removed to the back room that...
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3.3
I liked
  • Furniture
I didn't like
  • Used my purchased couch for floor display
#1181499
They delivered my chair (was a gift) and one of the delivery persons was extremely rude, the other checked out the chair functions and left with no explanation as to its operation, with no booklet and they left some of their trash in front of my door for me to dispose...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

2.0
I didn't like
  • Delivery and customer service
#1175148
I have spend 20,000 plus thousand at Ashley in the last 2 Years and 11,000 in the last year. I had a issues with my mattress I called the store and left a message with the front desk for the GM to call me and I still haven’t heard back from him. I am in the military...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

2.9
#1168896
Ashley Furniture - Worst Service
3 weeks ago I went into the store to purchase a comfortable mattress because my bed was too firm and hurt after my large intestine burst a couple weeks prior. Get to the store and was assisted by Rohan I showed him a Plush Serta mattress in my price range online and...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture Products and Services

Paid $12000 for livingroom set. The material started becoming discolored and we contacted the warranty co. They sent out several technicians over a period of 7 months to resolve the problem and the last guy took apart the furniture to repair the problems and basically...
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Anonymous
Bob

Was there any follow up on this from ashley?

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.7
#1135027