Not resolved

Morris Furniture Co., Inc. dba Ashley Furniture HomeStore sold me

damaged/refurbished furniture - not new as described online.

Morris Furniture Co states they cannot reduce the price of this item; they can only continue to offer replacement or repair. Ashley Furniture HomeStore has not followed up as was promised by Morris Furniture Co customer care. 3 times they have sent a damaged/refurbished item. Original cabinet was chipped and scratched in 2 places.

Replacement cabinet had damage to door (that someone had tried to repair very badly & obviously). Lastly, replacement door for replacement cabinet arrived chipped and damaged although the packaging was in perfect condition upon arrival.

This indicates that the replacement door was damaged before it was shipped to me - just like the previous items delivered - all have been damaged or refurbished goods. This was not indicated when I purchased the Rock Ridge Accent Cabinet online.

Product or Service Mentioned: Ashley Furniture Cabinet.

Reason of review: Not as described/ advertised.

Ashley Furniture Cons: I did not like the way my problem was handle, Quality and waranty, Return process.

  • no warranty support
  • Worst Furniture Store Ever
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