Ordered, paid cash same day had to wait for chairs on back order. No call to advise that furniture was in prior to due date, I had to call to get a status.
Ashley Furniture delivered my sofa and 2 chairs. After they took pictures, I signed as agreed. 15 minutes after they left, I rearranged my furniture and then sit in one of the chairs and it broke. I am not a big woman.
I fell to the floor. Called them and they ask that I submit pictures of the broken chair, I complied. Called me back and now they want to mail me the parts to reassemble the legs on the chair which will take 2 weeks for the parts to come in. Then I have to set up an appointment to have someone to come out and assemble.
What a mess!
This is my first and last time buying from Ashley Furniture. Star or Gallery or Rooms to Go here I come!
Product or Service Mentioned: Ashley Furniture Chair.
Monetary Loss: $400.