First adn foremost, I never thought of myself doing this to anyone but enough is enough-My husband and I visited the store back in Oct-Nov time frame and noticed a Leather lv. Rm set with a tag priced extremely reasonable, after inquiring and starting the process with the salesman the Store manager got involved and to make the strory short he insinuated very condescending/arrogant and insulting that: Mistake #1 "we customers" do change the price tags in order to get furniture we want.
No where in the few seconds did he admit or even considered the possibility of his own staff making the mistake. He agreed to give us a "discount" only after he presented what would have been a reasonable and logical answer of: The price tag has a "vin" number that identifies the furniture, if he entered that in the system we would receive a complete different Lv. Rm. Set.
As we continued our purchases we decided to purchsea bedroom set as well and although delivery date was not set due to our moving the requesteda payment down and also offered the finance promotion, which we gladly took. When setting the delivery time we were informed that the orderwas not complete because they had to use our furniture for othr orders and therefore another delivery time for the missing parts would be set. A month and a half later they delivered a damaged leather sofa which to their favor it was picked up and re-delivered timely. However, when they delivered some of the pices in our bedroom they indicated that a balance was due at the spot in addition to the total already being financed!
We refused to pay and sign any paper, however, now that all furniture is delivered we still have an extra balance that Ashley has promised to remove from the finance charges as of a month ago and after talking to incompetent people that don't know what they are doing -putting you on hold and then telling you they will look into it but never call you back. Furthermore, the Finance they offer with GE General has a broken system overall with little room for customers to receive information from a live person and the voice system bounces you from one option to another leaving you frustrated and with no answers. Several times while logging into their link it does not work properly and locks you out saying your password does not match or it's incorrect andsometimes after a third (last attempt ) it lets you in some times it completely locks you out!
As of this date our account still shows an overcharge! Lesson Learned: NEVER PURCHASE FURNITURE FROM ASHLEY OR SAM'S LEVITS which are all the same.......
Product or Service Mentioned: Ashley Furniture Furniture Set.