Ashley Furniture - Horrible Furniture and Customer Service

I have purchased two sofas 3 months ago - I looks like it is about 10 years old with large wrinkles all over, and the other sofa has discolored and is now 2 different shades. In calling Customer Service, they sent out a technician to review who stated the one sofa was "bleeding" through and the other did not have enough "stuffing" in the cushions and Ashley refuses to do anything about it - says this is normal and the technician stated there is nothing wrong with it = absolutely ridiculous! How can a furniture company get away with this?

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Scammed by fake warranty protection
    • Delivery service
    • Customer support representative
    • Customer service
    • Being lied to

Reason of review:
Almost all items above
Preferred solution:
Full refund
Monetary loss:
Product or service
Ashley Furniture Signature Design Sofa
Review category
Furniture and Decor
review #777923 by

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