I have called Ashely furniture over 8 times and each time I was placed on hold for 15-30 minutes.Today was the worst.
I was on hold for 53 minutes waiting to speak with a manager. This company has to have the worst customer service satisfaction ever. I will nver purchase anything from them. I just wish I had looked at the reviews before I purchased and paid cash.
Also the sofa I purchased was made out of crappy material.
The arm that broke after 2 months was apparently made out of compressed particle board wood.See the crack in the arm in the photo below.
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer service sucks
- Horrible customer service and product material
- Reason of review:
- Poor customer service and bad quality of furniture
- Preferred solution:
- Let the company propose a solution
- Product or service
- Sectional Sofa
- Review category
- Furniture and Decor
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