Ashley Furniture - Horrible service and terrible product material

I have called Ashely furniture over 8 times and each time I was placed on hold for 15-30 minutes.Today was the worst.

I was on hold for 53 minutes waiting to speak with a manager. This company has to have the worst customer service satisfaction ever. I will nver purchase anything from them. I just wish I had looked at the reviews before I purchased and paid cash.

Also the sofa I purchased was made out of crappy material.

The arm that broke after 2 months was apparently made out of compressed particle board wood.See the crack in the arm in the photo below.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service sucks
    • Horrible customer service and product material

Reason of review:
Poor customer service and bad quality of furniture
Preferred solution:
Let the company propose a solution
Product or service
Sectional Sofa
Review category
Furniture and Decor
review #733973 by

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