Houston, Texas
0 comments
Not resolved

I have called Ashely furniture over 8 times and each time I was placed on hold for 15-30 minutes.Today was the worst.

I was on hold for 53 minutes waiting to speak with a manager. This company has to have the worst customer service satisfaction ever. I will nver purchase anything from them. I just wish I had looked at the reviews before I purchased and paid cash.

Also the sofa I purchased was made out of crappy material.

The arm that broke after 2 months was apparently made out of compressed particle board wood.See the crack in the arm in the photo below.

Review about: Sectional Sofa.

I didn't like: Customer service sucks, Horrible customer service and product material.

Review #733973 is a subjective opinion of a user.

1.0
Customer service
Product or Service Quality
PRODUCT OR SERVICE Ashley Furniture Sofa
Reason of Review / Monetary Loss Poor customer service and bad quality of furniture / Not specified
Preferred solution Let the company propose a solution

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