I had the same experience with Ashley Furniture
I had a similar experience with Ashley Furniture with my leather sofa bed and loveseat started peeling.First, in about a month from buying it, the sofa bed and loveseat, it started cracking then it started peeling off and it actually gets in your hair and sticks on your clothes.
I did all of the right things with Ashley furniture to no avail . They gave me the runaround ,even though, I had my warranty insurance. My late husband bought me more furniture , that I found out was from Ashley and it was fabric, but it was just about the same runaround. The mechanisms had failed on it and the wood did break where the weight is supported.
This is 2 living rooms of furniture in a 6month period that about $3500.- $4000. was spent and did not last a year without faulty things going on with them.
I would not buy Ashley Furniture if you are thinking about it.I won't anymore!!!
This reviewer shared experience about bad quality and wants this business to issue a full refund as the author lost $4000. The author is overall dissatisfied with Ashley Furniture and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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