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Purchased a couch and thought i would buy the top of the line and it would last. Very dissapointed. Power recline doesnt work right. When you recline sometimes it just keeps going till it is fully reclined even if you only want to recline a little. Had repair guy out...
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1.8
#950060
Ashley Furniture - Stearns And Foster Mattress Review from Murphysboro, Illinois
Ashley Furniture - Stearns And Foster Mattress Review from Murphysboro, Illinois
Ashley Furniture - Stearns And Foster Mattress Review from Murphysboro, Illinois
Ashley Furniture - Stearns And Foster Mattress Review from Murphysboro, Illinois
Ashley Furniture - Stearns And Foster Mattress Review from Murphysboro, Illinois
I have tried to get a different mattress with Ashley furniture bc they stearns & foster they brought me had a black stain on it and had divets in headboard and footboard. It was almost as if body impressions were already in it. Customer service told me the mattress...
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1.2
I liked
  • Original salesman
I didn't like
  • Delivery
  • Return process
#925290
We purchase a double reclining sofa from Ashley Furniture in Rockford, Illinois. The covering on the sofa was a simulated leather. This material is very poor quality and does not stand up to even light usage. The leather like covering is flaking off in many places...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.4
I didn't like
  • It peeled away after a year
  • Quality of the furniture
#902065

Ashley Furniture - Ashley 3 seat couch

Ashley Furniture
#1139286
1.0
Details
My Ashley 3 seat couch has peeled the same way. It was sold as leather and looks like an expensive couch that reclines but is plastic. If you try to seal it with plastic paint it makes it worse. I have more plastic on the floor that clogs up my vacuum then I ever dreamed of. Rip off central.
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Ashley Furniture Durablend Leather Sofa Review

Ashley Furniture
#923823
Lasted 3 years bought 4 year warranty. Had to fight to get it replaced. But as luck would have it that rocker is no longer available
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Ashley Furniture Sofa Review

Ashley Furniture
#893766
2.8
Details
WARNING! If it's labeled leather it could be in fact leather dust combined with other materials that will peel off!! Bought a living room set the leather started pealing off after 2 years. Ashley won't do a thing just appologized! Go to Lazyboy at least you get a lifetime warrenty!!!!
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Ashley Furniture Bed Review

Ashley Furniture
#858373
2.0
Details
Don't get me wrong they have some beautiful furniture but that's where it end... The furniture is cheaply made both my bed and daughters beds are falling apart literally... I called Ashley and no help
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I purchased a couch and love seat from Ashley furniture in feb. 2012. about 18 months later the couch and love seat started peeling! I called the warranty company to no avail, they told me that the warranty did not cover peeling. I contacted Ashley and the sent me more...
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1.0
I didn't like
  • Product quality
  • Quality
  • Lied about warrant
#847854
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Problem started three months after we bought our furniture the leather started peeling so we contacted the they sent a tech out who looked at it said he had to order parts the part took three months to come in then tech came out and did a terrible job on the repair so...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to see you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanf...

Anonymous
Anonymous

They are a dirty company to deal with and over the years I have spent thousands there, wish I had known. I don't know how they stay in business.

Bought a cal King bed. Broke in one month. After so many emails, calls, to come fix because I bought extra warrentees finally got store credit because they discontinued that style. Bought 2 reclining sofas because they didn't carry cal King beds. Both sofas came torn...
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1.0
I didn't like
  • Delivery crew nor customer service
  • Price on the bill
  • Frame break down
#812942
Chairs all rock on two legs. You need a seat belt to eat at this table. Delivery men refused to take them back, instead gave us a wrench and told us to fix it ourselves . Ashley refuses to take this set back, return our money . We are stuck with this shoddy dining set....
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I went in on January 15th 2016 to Ashley Furniture and was greeted right away by a sales associate named Kelly. A very nice, helpful woman. We looked at king sized beds, had our sleep patterns measured, and picked out a lower end mattress and box springs ($999)...
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2.3
#805199
Ashley Furniture Leather Sectional Review from Urbana, Illinois
Extremely disappointed in this company was sold insurance they did not cover anything like they promised paid to have the furniture fix the person service my furniture took off the serial number now I can't have it fixed because I don't have a serial number and all...
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Anonymous
Anonymous

Had the same thing happen to me after owning a couch about 4 years & within that time the entire couch looked just like yours

1.0
#792962

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days. When told they would be retrieved, we asked how do we know that the individuals that had our furniture didn't have dogs. We're extremely allergic. ...
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