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ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!

1.0
Details
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
look at the pictures of sofas I purchase they look like the display and listen to the *** customer service corporate office dept in NEW BRAUNFELS , TEXAS.
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Review
#1689436 Review #1689436 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

I currently would not refer Ashley to anyone. | Ashley Furniture review from Du Page, Illinois

1.0
Details
We purchased a complete bedroom set, but refused delivery because there was no hardware for the bed. The delivery people asked if I still wanted the set and I told them NO. Take it back. Why accept furniture that can not be assembled? The lead delivery person was upset and almost broke my screen door. Per the warehouse, it would take 2-4 weeks for the hardware. This was unacceptable service. Now I have to tie up another day to wait on the delivery. Terrible customer service.
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Review
#1746468 Review #1746468 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
2.2
Details
Ashely poorly treats its cusotmers and could care less. Quaity sucks - Ashley Furniture review
Ashely poorly treats its cusotmers and could care less. Quaity sucks - Ashley Furniture review
Ashely poorly treats its cusotmers and could care less. Quaity sucks - Ashley Furniture review
I bought and moved into a new house in November 2015. I purchased all my furniture through Ashley in Algonquin, IL. The quality of their furniture is horrible. They pride themselves of building in America later to find their stuff comes from China and Vietnam. I first...
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2 comments
Anonymous
#1621288

Their furniture is horrible and costly. Yes, it is constructed in Vietnam and is made of particle board.

I spent a lot of money for inferior furniture and the customer service was horrid. They delivered damaged furniture the first time. Also, the couch cushions go flat.

I'm just waiting for the motorized reclining feature to break down. Also, the foot rest is flimsy.

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Review
#1427111 Review #1427111 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Pros
  • Salesman
Cons
  • Unexplained policies
  • Gross incompetence
  • Corporate customer service
Reason of review
Poor customer service, bad quality, multiple errors in scheduling deliveries
Loss
$1000
Preferred solution
Price reduction
Tags
  • furniture recliners
  • Poor Quality Control

Avoid | Ashley Furniture review from Charlottesville, Virginia

1.0
Details
Terrible company. Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model. It had bed bugs. Which is disgusting. And clearly it was a used mattress. The loathsome woman I dealt with who is apparently the owner of this awful store basically said tough. Buy another mattress. I did. At the sleep on it down the road.
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Review
#1770149 Review #1770149 is a subjective opinion of poster.
1.9
Details
Bought 2 mattress pads for $250 a piece. The bed we ordered will not be delivered till May so we only opened one mattress cover for our existing bed. The Ver Tex Bedgear mattress protector is terrible. The top is slick therefore sheets won’t stay in place. Went to...
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1 comment
Anonymous
#1667270

I have the Ver-Tex mattress Protectors and they work awesome with Dri-Tec sheets from bedgear. Cotton sheets will slide but Dri-Tec do not and they amplify the cool touch so you can slip into bed and relax.

Review
#1503557 Review #1503557 is a subjective opinion of poster.
Product
Bedgear Ver Tex Mattress Protector
Reason of review
Bad quality
2.4
Details
DURAble Durablend? No way - Ashley Furniture review
DURAble Durablend? No way - Ashley Furniture review
I purchased a Durablend sofa from Ashley for a room where it would hardly be used. When used it was on one side. It cracked and peeled where it was used- just peeled off to expose foam underneath!!! It was ok because i had purchased the Guardsman protection agreement...
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Review
#1369911 Review #1369911 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
2.2
Details
I had purchased my furniture through Ashley Homestore about three years ago. I decided to go with the Cushion/Padded chairs with the table, even though that was not my first choice, reason being that the cushions go flat. Ultimately, I was assured and promised by the...
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Review
#1434291 Review #1434291 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Pros
  • Table
Cons
  • Quality of my furniture
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

Left furniture in yard | Ashley Furniture review from Naperville, Illinois

2.6
Details
Ordered a bed on Saturday December 15. Was told that I would be getting a confirmation on when it would be delivered. On Tuesday December 18 I have not received any response from them so I call the store. I was told that the delivery would be that Friday and I would get a call/text letting me know the delivery window. I get home yesterday and the bed was in my lawn. I did not get any call from them. to top it off I sent them a post on Facebook and it was deleted by them. It seems like they don't want to be bothered with this since they have my money. I live on a busy street and the bed could have easily been stolen
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Review
#1428890 Review #1428890 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Order processing issue
Red sleeper and couch. Sleeper, the cushions broke down and the fake leather pealed. The arm on the sleeper is pealing. They would give me new covers for the cushions but would not do any thing for the pealing arm. They would not do any thing for the sagging filling in...
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1 comment
Anonymous
#1662008

I hate to tell you this but the BBB is NOT the retail police. They have no power to do ANYTHING!!

They are a business membership program and can do zippo to resolve your issue. If your furniture is beyond one year old then there is no help for you. Even your lawyer will tell you it’s been too long. You have no claim of pain and suffering because after a year ANY repairs is on your dime and 100% on you.

You can claim it’s shoddy product, materials, or craftsmanship and they can equally turn around and say you don’t know how to take care of leather and are seeking to scam them because you can’t afford the responsibility. You really need to stop for a moment before you go embarrass yourself at the lawyers. Did you FULLY research the actual costs of real leather furniture? If you didn’t then they can nail you on that.its unfortunate but it’s reality.

After one year it’s your problem and NOT THEIRS!

Also be prepared to PAY YOUR LAWYER!!! They won’t take a out of warranty case pro bono.

Review
#1494555 Review #1494555 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Just purchased new fabric recliner from Ashley Furniture and the odor from it is very irritating. It's been 3 days and the smell isn't dissipating. I called Ashley and they agreed to take it back after getting tossed around to a few customer service people and sales...
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Review
#1409089 Review #1409089 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality