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Ashley Furniture took my order in August 2017, that included Carlyle two bookcases, a chair and a desk. First they delivered a damaged desk, which we returned and requested a replacement.

Then they delivered everything else but the desk. They kept stalling, blocked $242 on my 6 months 0% Paypal account, but NEVER DELIVERED the desk. They were extending delivery date for two months and promising over emails that a new order was placed. Finally I cancelled the order and purchased the desk from American Furniture Warehouse.

If you would like reliable service, please do go to AFW or look them up on the internet.

What Ashley Furniture omitted in their emails was that Carlyle line has been discontinued and there would not be a replacement desk delivered ever! What a shame and bad really bad service.

Product or Service Mentioned: Ashley Furniture Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Ashley Furniture Cons: Lies that customer service fed me.

  • bad service
  • Discontinued Item
  • Carlyle Desk
  • Internet Order
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Anonymous
#1385840

My daughter and her fiancé were expecting An Ashley delivery on 10-28-2017 between 1:15 p.m. and 4:15 p.m.

A lot of the family spent the day with them putting up pictures and placing furniture while waiting on the Ashley HomeStore furniture delivery. My daughter explained thru the day that Ashley HomeStore furniture would call about an hour ahead of actual delivery and that call did not come. The fiancé made several calls to inquire about the delivery and was given several different explanations that contradicted them selves. It was obvious lies were being told or simply made up and each call was a new Ashley Furniture employee blaming either the local store, dispatch or delivery crew.

Absolutely no one accepted responsibility or compassion for the late delivery. The fiancé then explained to the 3 generations of both sides of the family that this was the second scheduled delivery. Well, members of the family started researching the internet for Ashley Home Store furniture reviews and immediately became alarmed at the negative reviews and previously disappointed Ashley HomeStore customers. The complaints were as follows: peeling furniture materials, Chinese made products, NO RETURN POLICY, 10 percent penalty for cancelled deliveries and LATE DELIVERIES.

My daughter and her fiances (approx. $3,000.00 cash order) furniture ultimately was a week and 4 hours late. The entertainment center that was part of the delivery did not have its shelves and the crew said it would have to be delivered some other time.

Three generations of family, friends and co-workers will not use Ashley Furniture in the future and will discuss this matter frequently with others if a furniture topic of conversation arises. I wouldn't be surprised if a national news channel or class action lawsuit happened in the future of Ashley furniture.

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