Ashley Furniture took my order in August 2017, that included Carlyle two bookcases, a chair and a desk. First they delivered a damaged desk, which we returned and requested a replacement.
Then they delivered everything else but the desk. They kept stalling, blocked $242 on my 6 months 0% Paypal account, but NEVER DELIVERED the desk. They were extending delivery date for two months and promising over emails that a new order was placed. Finally I cancelled the order and purchased the desk from American Furniture Warehouse.
If you would like reliable service, please do go to AFW or look them up on the internet.
What Ashley Furniture omitted in their emails was that Carlyle line has been discontinued and there would not be a replacement desk delivered ever! What a shame and bad really bad service.
Product or Service Mentioned: Ashley Furniture Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Ashley Furniture Cons: Lies that customer service fed me.