I have purchased several furniture items on 9/20/20 from the store at 14810 N. Freeway service Rd in houston Tx.

i would not purchase the merchandise until i was insured of how my furniture would be getting to my home, the cost of the delivery and also when it was able to be delivered which i was told no later than 09/25/2020. I was told that the 3rd party delivery company will be contacted and a date will be scheduled in monday 9/21/2020 and i would also receive a call on monday. I did not receive any phone calls monday through thursday. I than called the store to speak to someone about the issue.

I spoke to Hunter the manager who was very unprofessional and lacked concern for my issue. He hung up on me twice and than stopped answering my phone calls. I drove about 50 mins to speak to someone and when i arrived Hunter wouldnt let me speak to his supervisor. I asked for his supervisors info and he declined to give it.

He even pretended that it wasn't him on the phone and blamed his workers until i played back the recording. He wouldn't provide me with the 3rd party information so that i can receive my furniture and told me i couldn't get my money back because some of the furniture was clearance. So now i have no furniture.

Hunter is keeping the furniture hostage. I cleared my house out to receive the new furniture and now myself and my children do not have any furniture.

Ashley Furniture Cons: Not reliable, Poor all, Managers.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ashley Furniture Reviews

  1. 829 reviews
  2. 404 reviews
  3. 164 reviews
  4. 47 reviews
  5. 34 reviews
Ashley Furniture reviews